Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Breach

Cairnlea

Summary

Diverse background in customer service, team leadership, and business ownership. Thrive on challenges, eager to learn and adapt. Positive attitude, account management and sales experience.

Results-oriented sales professional with proven track record of enhancing client satisfaction and driving significant sales growth.

Collaborative teamwork skills, adaptability to changing market demands, expertise in account management, relationship building, and strategic planning.

Overview

18
18
years of professional experience

Work History

Area Account Manager

Lithostone Quartz Surfaces
09.2024 - Current
  • Increased client retention by fostering strong relationships and providing exceptional account management services.
  • Initiated process improvements that led to cost savings for both the company and its clients.
  • Enhanced customer service levels by conducting regular follow-ups and addressing any concerns promptly.
  • Leveraged strong communication skills to effectively negotiate contracts and close deals with clients.
  • Developed a comprehensive understanding of clients'' needs and expectations, leading to successful long-term partnerships.
  • Developed reports and metrics showcasing business outcomes, informing initiative design to maximize operational success.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Account Manager

Smartstone
04.2023 - 08.2024
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.

Account Manager

Fix and Fasten
04.2022 - 04.2023
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.

Resident Support Officer

DJCS-CQV
12.2020 - 03.2022
  • Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
  • Participated in multiple assigned educational conferences, rotations, period testing and advisor meetings.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
  • Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
  • Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
  • Ensured compliance with state regulations by maintaining accurate documentation of resident information and services provided.
  • Coordinated and integrated health care resources for community-based programs.

Business Owner & Fitness Coach

Fitness Kick
03.2013 - 09.2021
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.

Customer Service & Sales Lead

Telstra
04.2020 - 11.2020
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
  • Streamlined sales processes to improve efficiency, applying advanced CRM tools.
  • Contributed to team objectives in fast-paced environment.

Customer Service Insurance Claims

Australia Brushware Corporation
08.2011 - 02.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Customer Service Sale Consultant

The Laminex Group
10.2007 - 07.2011
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.

Education

Certificate 3 & 4 - Fitness and Personal Training

Australian Institute of Fitness
Melbourne
01.2012

Diploma - Systems Technology

Spherion
Melbourne
09.2005

Skills

  • Relationship management
  • Strong work ethic
  • Goal-oriented professional
  • Committed and diligent
  • Proficient in sales and operations management
  • Effective in both independent and collaborative work
  • Proficient in building rapport with individuals at all levels
  • Systematic approach to challenges
  • Business growth strategies
  • Proficient in CRM software
  • Regional account management
  • Performance evaluation

Timeline

Area Account Manager

Lithostone Quartz Surfaces
09.2024 - Current

Account Manager

Smartstone
04.2023 - 08.2024

Account Manager

Fix and Fasten
04.2022 - 04.2023

Resident Support Officer

DJCS-CQV
12.2020 - 03.2022

Customer Service & Sales Lead

Telstra
04.2020 - 11.2020

Business Owner & Fitness Coach

Fitness Kick
03.2013 - 09.2021

Customer Service Insurance Claims

Australia Brushware Corporation
08.2011 - 02.2013

Customer Service Sale Consultant

The Laminex Group
10.2007 - 07.2011

Certificate 3 & 4 - Fitness and Personal Training

Australian Institute of Fitness

Diploma - Systems Technology

Spherion

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Michael Breach