Michael Brockway
Augustine Heights
Summary
Dedicated and results-driven professional with over 10 years of experience across retail, real estate, and office support roles. Known for a strong work ethic, exceptional customer service skills, and an ability to manage high-pressure environments. Proven track record in people and time management, having successfully led teams, managed retail stores, and overseen 150+ properties in a property management role. Demonstrated expertise in organisation, team collaboration, and efficient operational support. Currently pursuing a Bachelor of Business (Sport Management), with a passion for transitioning into the sports sector. Seeking a role that leverages my leadership skills, business acumen, and drive for progression.
Overview
13
13
years of professional experience
Work History
Office Support
Elders Real Estate
01.2023 - Current
- Marketing for the business including advertising etc.
- liaising with owners and tenants
- Enhanced patient satisfaction by providing efficient and courteous front office support.
- Property maintenance manager
- Lease renewal process
- General admin duties
- All leasing duties
- Opening and closing of the business, adept at working alone.
Property Manager
Homes4Rent
01.2021 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Senior Store Manager
EB Games
01.2012 - 01.2021
- Successfully managed several stores across Gold Coast/Brisbane
- Led and supervised a team of several employees, providing training, guidance, and performance evaluations.
- Drove key KPI metrics for maximizing profits in store
- Processed and ordered stock as required
- Served as the primary point of contact for other store managers in the area, facilitating communication and collaboration between locations.
- Developed and maintained positive customer relationships, ensuring exceptional service and high levels of customer satisfaction.
- Handled visual merchandising to ensure the store layout maximized sales and met brand standards.
- Utilised POS systems for daily sales reporting, transaction management, and staff scheduling
Education
Bachelor of Business (Sport Management) - Sport / Business
Torrens University Australia
12-2026
Diploma of Business -
BOND UNIVERSITY
01.2023
Skills
- Team Leadership
- Problem Solving
- Attention to detail
- People management
- Coaching and mentoring
- Time Management
- Communication skills
- Administrative and office support
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
- EB Games - Store Manager of the year 2017 & 2018
- EB Games - Future leaders programme 2018 & 2019
- Field Management Training, running stock takes, building new stores.
- Real Estate - Successfully managing 150+ property portfolio
- Soccer Club Captain
Timeline
Office Support
Elders Real Estate
01.2023 - Current
Property Manager
Homes4Rent
01.2021 - 01.2022
Senior Store Manager
EB Games
01.2012 - 01.2021
Bachelor of Business (Sport Management) - Sport / Business
Torrens University Australia
Diploma of Business -
BOND UNIVERSITY
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