Michael Broomhead
Saint Leonards,VIC
Summary
Driven professional with proven expertise in hospitality service and customer service excellence, honed at Jack Rabbit Vineyard. Skilled in responsible alcohol service and suggestive selling, adept at enhancing customer satisfaction and streamlining operations. Demonstrated ability to exceed performance targets through effective team collaboration and innovative problem-solving.
Overview
4
4
years of professional experience
Work History
Bartender
Sharp Corporation
Jack Rabbit Vineyard, Portarlington, 3223.
03.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Created attractive bar displays by strategically arranging bottles and glasses.
McDonalds Server and Kitchen Aid
Mcdonalds, PDI FOODS
Ocean Grove, VIC
02.2021 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Architecture - Architecture And Build Environment
Deakin University
Geelong, VIC09.2026
High School Diploma -
Christian College Geelong
Geelong, VIC11.2023
Skills
- Basic accounting
- Food Preparation
- Suggestive Selling
- Food Running
- Menu Memorization
- Responsible Alcohol Service
- Hospitality service expertise
- Customer service expertise
Timeline
Bartender
Sharp Corporation
03.2023 - Current
McDonalds Server and Kitchen Aid
Mcdonalds, PDI FOODS
02.2021 - 01.2023
Bachelor of Architecture - Architecture And Build Environment
Deakin University
High School Diploma -
Christian College Geelong