Michael Brydon
Brisbane,Australia
Summary
Passionate about healthy living and positive thinking. Keen to work in Delivery Driving or Telephone Customer Service (not sales)
Overview
30
30
years of professional experience
Work History
Election Poll Worker
Australian Electoral Commission
05.2025 - 05.2025
- Working in a Poll Outpost Centre (OPC)
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Vote Counting for the House of Representatives and Senate for the Federal Election 2025.
- Checked elector identification and eligibility and marked elector numbers in register.
- Scrutinising, Sorting and Counting ballot papers.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
Electoral Customer Service Officer
Electoral Commission Queensland
03.2025 - 03.2025
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Checked elector identification and eligibility and marked elector numbers in register.
- Took calls from persons registered for telephone voting.
- Followed a script explaining the requirements for telephone voting.
- Recorded votes into a digital form
- Reconciled Voting Data at the end of the day
- Acted as a witness/partner for other telephone voting operators
- End of day record keeping
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
Emergency Customer Service Representative
Select Services Queensland
02.2025 - 03.2025
- Efficiently handled emergency calls and provided accurate information in a timely manner to The SES.
- Developed rapport with clients by listening attentively to their concerns.
- Coordinated with SES to obtain necessary information and resources such as Search and Rescue operations,Sandbags, Fallen Tree Removal, Assistance with Tarps for damaged properties, Evacuation requests
- Resolved complex issues where customers were unable to contact family during emergency situations.
- Demonstrated empathy and professionalism throughout the phone interactions.
- Assessed customer issues and identified resources and tools to provide solid solutions.
- Managed multiple tasks simultaneously, ensuring proper follow-up on pending cases while addressing new emergencies promptly upon receipt of the call or request.
- Reduced call wait times by efficiently triaging incoming calls according to urgency level, routing them appropriately for expedited assistance when needed.
- Supported team members during high-volume periods by stepping in to handle additional calls or providing backup as needed, demonstrating a strong commitment to teamwork.
- Contributed to a positive work environment by collaborating effectively with colleagues and offering support as needed.
- Established trust with customers experiencing emergencies by calmly guiding them through resolution steps while maintaining a reassuring demeanour.
Electoral Customer Service Officer
Electoral Commission Queensland
10.2024 - 10.2024
- Participated in training sessions prior to Election Day, .
- Checked elector identification and eligibility and marked elector numbers in register.
- Took calls from persons registered for telephone voting.
- Followed a script explaining the requirements for telephone voting.
- Recorded votes into a digital form
- Acted as a witness/partner for other telephone voting operators
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Supported a transparent election process by verifying vote counts with fellow poll workers before submitting final tallies to the appropriate authorities.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
- End of day record keeping
- Data reconciling of the days voting.
- Supporting the training of staff to the telephone voting role
Self Managed Caterer
Samford Valley Steiner School
01.2018 - 11.2022
- Catering for groups of Primary aged children School conferences, Outdoor Education programs including School camps.
- Managing and designing menus in collaboration with school staff and children's dietary requirements. Cooking Nutritious, healthy food. Setting up and packing down
- Food ingredient purchasing. Finances-Budgeting-Accounting
- Managing workplace health and safety
Driver/ Product purchaser
Hare Krsna Food For Life Inc
01.2013 - 12.2018
- Food (ingredient) quality control and purchasing at Rocklea Market for 3 vegetarian restaurants/cafes. Driver and delivery duties.
- Budgeting Finances management
Vegetarian restaurant catering Manager
Hare Krsna Food For Life Inc
01.1995 - 01.2012
- Running a budget and free meal program for disadvantaged peoples in Fortitude Valley.
- Running a vegetarian restaurant and catering business in West End
- Running a vegetarian Cafe in Stones corner
- Disadvantaged Client focused Customer Service
- Setting up and packing down the restaurant/cafe with staff
- Managing both the lunch program and staff. Assisting food service when needed
- Food purchase from Food Bank and Delivery Driver
- Cooking healthy vegan and vegetarian food for the Cafe in Stone corner
- Managing workplace health and safety
- Money handling, budgeting and banking.
Education
HSC -
Nudgee Senior College
11.1981
Indian Philosophy studies
Vrindavan Institute of Higher Education
11.2006
Feldenkrais Practitioner - Movement Education Therapist
Latrobe University
03.1991
Skills
- Critical thinking and Problem solving
- Crisis Resolution
- Multitasking
- Effective Time Management
- Computer Skills
- Telephone and Face to Face Customer Service
- Cooking vegan and vegetarian food for school camps & Festivals
- Delivery driving
LANGUAGES
English
Timeline
Election Poll Worker
Australian Electoral Commission
05.2025 - 05.2025
Electoral Customer Service Officer
Electoral Commission Queensland
03.2025 - 03.2025
Emergency Customer Service Representative
Select Services Queensland
02.2025 - 03.2025
Electoral Customer Service Officer
Electoral Commission Queensland
10.2024 - 10.2024
Self Managed Caterer
Samford Valley Steiner School
01.2018 - 11.2022
Driver/ Product purchaser
Hare Krsna Food For Life Inc
01.2013 - 12.2018
Vegetarian restaurant catering Manager
Hare Krsna Food For Life Inc
01.1995 - 01.2012
Indian Philosophy studies
Vrindavan Institute of Higher Education
Feldenkrais Practitioner - Movement Education Therapist
Latrobe University
HSC -
Nudgee Senior College
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