Summary
Overview
Work History
Education
Skills
Licences
Timeline
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Michael Cardwell

Surfers Paradise

Summary

I consider myself a Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results.

Experienced with leading groups on outdoor excursions, ensuring safety and engagement. Utilizes strong communication and problem-solving skills to adapt to diverse environments and client needs. Track record of enhancing client experiences through effective planning and team collaboration.

Overview

24
24
years of professional experience

Work History

Photographer

Self Employed Services
09.2000 - 09.2024
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
  • Delivered timely completion of assignments while maintaining strict attention to detail under tight deadlines.

Shop Supervisor

Digiworld
03.2023 - 04.2024
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Jet Ski Adventure Guide

Jetski Adventure Phuket
10.2022 - 03.2023
  • Increased repeat business through attention to detail in planning memorable adventures.
  • Managed bookings, transactions and other administrative tasks.
  • Assisted with adventure education trip preparation by preparing multiple craft, preparing food, and planning routes.
  • Conducted pre-trip briefings for participants detailing itinerary, expectations, safety protocols, and required gear preparation.
  • Achieved a low rate of client cancellations by proactively addressing concerns, offering flexible rescheduling options, and providing exceptional pre-trip support.
  • Maintained strong knowledge of regional attractions and natural features, offering insightful information to clients throughout guided tours.
  • Coordinated client transportation arrangements, accommodation bookings, and meal planning for multi-day trips.

Limousine Driver

Ace Limo & Sedan
11.2015 - 06.2019
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Remained calm and poised in emergent situations.
  • Checked in with dispatch service and updated with current location.
  • Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.

Education

Associate of Science -

Charles Sturt University
06-2000

Skills

  • Complaint resolution
  • Customer satisfaction measurement
  • Staff education and training
  • Service standard compliance
  • Training development aptitude
  • Adobe photoshop
  • Social media
  • Social media promotion
  • Client communication

Licences

  • QLD OC Drivers Licence (no restrictions)
  • Recreational Marine, RMDL (Current)
  • Personal Watercraft, PWCL (Current)

Timeline

Shop Supervisor

Digiworld
03.2023 - 04.2024

Jet Ski Adventure Guide

Jetski Adventure Phuket
10.2022 - 03.2023

Limousine Driver

Ace Limo & Sedan
11.2015 - 06.2019

Photographer

Self Employed Services
09.2000 - 09.2024

Associate of Science -

Charles Sturt University

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Michael Cardwell