Michael Ciampa
Merrylands West
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a funeral director assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Salon Owner/Operator
Michael C Hair And Beauty
07.2016 - Current
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
Senior Hairdresser
Fmk Hair
04.2011 - 06.2016
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
Education
Certificate III - Hairstyling
TAFE Granville
Granville, NSW06.2013
Skills
- Employee Training
- Health and safety
- Staff Management
- Appointment Scheduling
- Customer Service Management
- Inventory Management
- Decision-Making
- Active Listening
- Professionalism
- Time management abilities
- Employee Scheduling
- Time Management
- Problem-solving abilities
- Business Leadership
Languages
Italian
Native or Bilingual
Timeline
Salon Owner/Operator
Michael C Hair And Beauty
07.2016 - Current
Senior Hairdresser
Fmk Hair
04.2011 - 06.2016
Certificate III - Hairstyling
TAFE Granville
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