Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Clarke

Kellyville,NSW

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in cleaning and security and asset buy back in the ITAD Industry.

Overview

33
33
years of professional experience

Work History

Managing Director

Arrow Services Group
08.2006 - Current
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Prepared annual budgets with controls to prevent overages.
  • Piloted cross-departmental projects to achieve successful delivery of new initiatives.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Loss Prevention Manager

David Jones
07.2005 - 07.2006
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Installed and maintained covert security equipment.
  • Monitored paperwork procedures to prevent error-related losses.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Performed thorough cash audits and deposit investigations.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Observed video surveillance systems for prompt emergency response.
  • Developed and launched a loss-prevention program.
  • Completed incident reports and activity logs for accurate, current records.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Trained all new executives and asset protection personnel.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Monitored emerging security products, services and procedures to upgrade current provisions.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Trained personnel on security best practices, protocols and procedures.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Security and Risk Consultant

Barrington Group
11.2001 - 06.2005
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Generated business intelligence reports to inform strategic decision-making.
  • Developed improvement initiatives by implementing effective emergency resolution.
  • Planned and implemented disaster management strategies such as evacuation plans and shelter management.
  • Created and implemented innovative virtual training tool to support surveillance and security of facilities and premises.
  • Provided fire and rescue first response to security clients.
  • Controlled access to building by monitoring surveillance equipment and logbooks.
  • Optimized mission strategy development by conducting simulations for intelligence, surveillance and reconnaissance team members.
  • Developed reasonable and cost effective recommendations for security improvement.
  • Drafted daily reports regarding equipment and property damage, incidents and audits.
  • Reduced security risks by providing efficient emergency response management.
  • Reported internal control issues to management and supplied comprehensive recommendations to mitigate associated risks.
  • Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
  • Increased efficiency by monitoring, maintaining and repairing CCTV components.
  • Reviewed and audited clients' facility security management programs.
  • Oversaw and validated grounds access to mitigate risk of theft.
  • Trained employees on ways to avoid security issues.
  • Mitigated operations risks through proactive coordination of crisis response and emergency management strategies.

Security and Operations Manager

Sydney Aussie Rules Social Club
12.1990 - 01.2001
  • Kept team compliant with security protocols and appearance standards.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Investigated incidents and wrote reports.
  • Coordinated protective service operations with other emergency response agencies.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Established and maintained close working relationships with local law enforcement officers.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.

Education

Advanced Diploma - Occupational Health And Industrial Hygiene

Australian Security Academy
Brisbane, QLD

Advanced Diploma - Risk Management

Australian Security Academy
Brisbane, QLD

Skills

  • Capital Expenditures Oversight
  • Data Acquisition
  • Matrix Management
  • Internal Control Systems
  • Problem-Solving Skills
  • Stock Control
  • Business Planning
  • Consultancy and Advisory
  • Data Analysis
  • Workers' Compensation
  • Policy Development and Enforcement
  • Process and Procedure Refinement
  • Business Leadership
  • Recycling and Conservation
  • Project Management
  • Business Growth Initiatives
  • POS Inventory System Operation
  • Key Performance Indicators (KPIs)
  • Contract Management
  • Continuous Quality Improvement (CQI)
  • Negotiation
  • Operations Management
  • Client Relationships
  • Develop Policies
  • Business Development
  • Incident Response
  • OSHA Requirements
  • Process Development and Streamlining
  • Desktops, Laptops and Mobile Devices
  • Hiring and Onboarding
  • Waste Management and Reduction
  • Quality Assurance
  • Employee Performance Management System
  • Staffing Requirements

Timeline

Managing Director

Arrow Services Group
08.2006 - Current

Loss Prevention Manager

David Jones
07.2005 - 07.2006

Security and Risk Consultant

Barrington Group
11.2001 - 06.2005

Security and Operations Manager

Sydney Aussie Rules Social Club
12.1990 - 01.2001

Advanced Diploma - Occupational Health And Industrial Hygiene

Australian Security Academy

Advanced Diploma - Risk Management

Australian Security Academy

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Michael Clarke