Michael clarke
Armidale,NSW
Summary
Business professional with comprehensive understanding of running successful ventures. Proven ability to optimize operations and boost profitability. Focused on collaboration and achieving sustainable results, known for adaptability and reliability. Key skills include financial oversight and strategic decision-making, along with excellent problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Proprietor
Harvey Norman Furniture
05.2016 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Provided customer service on accounts and resolved problems.
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Proprietor
HARVEY NORMAN FURNITURE
03.2014 - 02.2016
- Optimized team hiring, training, and performance.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
2nd Assistant Manager
HARVEY NORMAN ARMIDALE
11.2010 - 02.2014
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
Education
High School Diploma -
GUYRA CENTRAL SCHOOL
Guyra, NSWSkills
- Operations management
- Revenue generation
- Purchasing and planning
- Business development
- Networking skills
- Customer relationship management
- Training and mentoring
Timeline
Proprietor
Harvey Norman Furniture
05.2016 - Current
Proprietor
HARVEY NORMAN FURNITURE
03.2014 - 02.2016
2nd Assistant Manager
HARVEY NORMAN ARMIDALE
11.2010 - 02.2014
High School Diploma -
GUYRA CENTRAL SCHOOL
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