Summary
Overview
Work History
Education
Skills
Timeline
Manager

Michael Clatworthy

2/120 Raymond Terrace ,NSW

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at Woolworths. Excelled in enhancing customer satisfaction and driving team performance through effective coaching, mentoring, and conflict resolution. Demonstrated ability in budget control and workforce management, ensuring optimal financial performance and fostering a culture of continuous improvement and collaboration.

Overview

30
30
years of professional experience

Work History

Manager

Woolworths
02.2010 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Coles Supermarket
12.1997 - 12.2010

Manager

Foodland Markets
12.1994 - 12.1997

Education

Hsc -

Hunter River High
Raymond Terrace, NSW
12.1989

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Performance evaluations
  • Workforce management
  • Schedule preparation
  • Key performance indicators
  • Budget control
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Policy and procedure development
  • Work prioritization
  • Regulatory compliance
  • Disciplinary techniques
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Team development
  • Organizational skills
  • Excellent communication
  • Hiring and training
  • Staff training
  • Employee coaching and mentoring
  • Good judgment
  • Employee development

Timeline

Manager

Woolworths
02.2010 - Current

Manager

Coles Supermarket
12.1997 - 12.2010

Manager

Foodland Markets
12.1994 - 12.1997

Hsc -

Hunter River High

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Michael Clatworthy