Michael Conway

• Proactively monitored and managed critical production systems, including Access Management systems (Suresite and Cardax), Operational Scheduling Tools, Historian tools (OSIsoft PI Systems / Uniformance Process History Database), Laboratory Information Management System (Sample Manager and CCLAS), and AMPLA Supply Chain Visualisation and Delay Accounting Systems, to ensure ongoing availability and uninterrupted operations.
• Collaborated effectively with internal and offshore application support teams for incident management, ensuring timely resolution and smooth operations.
• Worked collaboratively in a Technology Remote Operations Centre (TROC) environment, fostering teamwork and collaboration for efficient operations.
• Continuously pursuing professional development, I completed the PI System administration course and the Gallagher Access Administrator course. These courses provided me with in-depth knowledge and practical skills in effectively managing the systems and minimizing downtime during critical situations. I applied this knowledge to proactively identify and resolve issues, resulting in a significant reduction in system downtime.

• Proactively monitor and ensure continuous operation of critical radio systems in the mining industry.
• Provide efficient break-fix solutions to promptly restore radio system availability following outages.
• Utilize tools such as SolarWinds, TetraFlex Network Manager, and Eltek Power Systems for effective monitoring and maintenance.
• Experience with digital radio systems including Motorola P25, Tetra DAMM, and Tait.
• Proficient in troubleshooting microwave PTP and PtMP backhaul using brands like Cambium and Aviat.
• Knowledge of power systems, UPS, generators, and batteries in a mining environment.
• Swiftly identify and address issues to minimize downtime and support seamless communication within mining sites.

• Proven track record of expertise in Operational Technology within a large and complex Integrated Remote Operations Centre.
• Extensive proficiency in mining-specific systems such as Minestar, Modular, Autonomous Haulage Systems (AHS), Autonomous Drilling, SCADA, and Digital Radio Systems.
• Consistently prompt in responding to incidents, requests, and changes within the operations centre.
• Leveraged technical knowledge and adhered to best practices to ensure seamless functioning of the operations centre.
• Demonstrated ability to effectively manage and maintain critical production systems in an operational technology environment.
• Expertise in troubleshooting and resolving issues related to mining-specific systems and technologies.
• Consistently delivered high-quality support and solutions to ensure uninterrupted operations within the remote operations centre.

Key Achievements:

• Played a key role in assisting with the setup of the IROC Business Continuity Plan (BCP), configuring workstations, monitors, and peripherals, including Radio hardware according to the blueprint. I ensured the installation and testing of required software for each system, guaranteeing full functionality and providing ongoing support for the IROC BCP.
• Developed and maintained a strong working knowledge of mining-specific systems, such as Minestar, Modular, AHS, Autonomous Drilling, and SCADA, by investigating mobile equipment issues, system issues, and process issues. This allowed for efficient troubleshooting and support.
• Implemented best practices for incident resolution, resulting in improved response times and increased customer satisfaction. As part of this, I created templates for ServiceNow and provided training to standardize our tickets.
• Established a defined process for inventory management, ensuring critical stock levels were adequately maintained. This improvement addressed previous issues of running out of critical stock, such as radio headsets, and ensured sufficient stock levels were consistently maintained."

• Built and supported enterprise-level Windows 2008/2012 Servers on VMware vSphere, managing a network of hundreds of servers, ensuring optimal performance and availability.
• Administered DNS entries, DHCP reservations, and IP Address Management for network devices, utilizing tools such as Infoblox, DHCP Console, and DNS Manager, ensuring smooth network connectivity and efficient resource allocation.
• Implemented backup and restore strategies using Simpana Commvault, resulting in enhanced data protection.
• Provided 24/7/365 remote monitoring for Windows servers, infrastructure, and applications using network analysis tools like SolarWinds and HP Operations Manager. Proactively identified and resolved issues, minimizing downtime and improving overall system performance.
• Managed high-priority incidents to resolution, consistently meeting or exceeding SLA targets. Successfully resolved critical issues, minimizing impact on business operations and user productivity.
• Executed planned and break-fix work safely to implement changes, ensuring seamless system performance and minimizing disruptions to end-users.
• Collaborated with cross-functional teams to implement system enhancements and optimizations, contributing to improved operational efficiency.

• Provided Level 2/3 assistance to restore service for PC hardware, applications, and peripherals within an ITIL environment, supporting a user base of thousands in a office setting.
• Utilized SCCM and Active Directory for daily software deployment, user/asset management, and license compliance, improving operational efficiency.
• Built and deployed Windows workstations and laptops for thousands of users, ensuring seamless transitions and optimal performance.
• Performed network patching, maintenance, and troubleshooting to optimize network performance and minimize downtime.
• Conducted ad-hoc training sessions for commercial and non-commercial software applications, empowering users to maximize productivity.
• Utilized ServiceNow as a queue administrator for Incident/Request ticket assignment, report creation, and work queue management, ensuring efficient ticket resolution and customer satisfaction.
• Scheduled, conducted, and reported on AV/VC preventative maintenance, ensuring reliable and uninterrupted communication.

• Proficiently implemented deployment strategies to consistently achieve deployment targets, resulting in a increase in deployment efficiency.
• Resolved deployment issues promptly, minimizing downtime and ensuring smooth operations during critical deployment phases.
• Chaired daily safe start meetings, effectively communicating safety protocols and ensuring team alignment.
• Managed and delegated daily work assignments, optimizing team productivity and achieving project goals.
• Operated on a FIFO roster, efficiently managing deployment schedules and ensuring timely completion of tasks for a team of 5.
• Built, staged, migrated data, and deployed Windows 7 computers for a large-scale deployment project, successfully meeting deadlines and ensuring smooth transitions.
• Ensured strict adherence to safety procedures, resulting in an accident-free work environment and compliance with industry regulations.
• Assigned assets and installed software using SCCM, maintaining accurate records and ensuring license compliance.
• Managed logistics for goods in/out, overseeing inventory control, shipment coordination, and timely delivery, resulting in improved efficiency and cost savings.