Michael Cook
Hastings
Summary
Dynamic manager with extensive experience at AWM Electrical, excelling in team leadership and customer service. Proven track record of enhancing client satisfaction and resolving conflicts effectively. Skilled in cost control and relationship building, driving profitability while maintaining a safe and organized work environment. Committed to achieving operational excellence and fostering employee engagement.
Overview
25
25
years of professional experience
Work History
Manager
AWM Electrical
06.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Middys Electrical
01.2012 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Representative
Middys Electrical
01.2008 - 01.2012
- Developed strong client relationships through personalized service and product knowledge.
- Identified customer needs to recommend suitable electrical products and solutions.
- Executed sales strategies to increase market share within assigned territory.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Purchasing Officer
Middys Electrical
01.2005 - 01.2008
- Negotiated supplier contracts, ensuring cost-effective procurement of materials and services.
- Developed and maintained strong vendor relationships to enhance supply chain efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Sourced vendors, built relationships, and negotiated prices.
Counter Salesperson
Middys Electrical
01.2002 - 01.2005
- Managed daily sales operations and customer interactions to enhance service efficiency.
- Developed customer relationships through personalized service and follow-up strategies.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction rates.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
Storeperson
Middys Electrical
01.2001 - 01.2002
- Operated forklifts and pallet jacks to efficiently move goods throughout warehouse.
- Managed inventory control systems to ensure accurate stock levels and minimize discrepancies.
- Picked stock according to order sheets and prepared for transport.
- Restocked shelves and helped customers locate desired items.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
Education
High School Diploma -
Padua College
Mornington, VIC11-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Timeline
Manager
AWM Electrical
06.2013 - Current
Manager
Middys Electrical
01.2012 - 06.2013
Sales Representative
Middys Electrical
01.2008 - 01.2012
Purchasing Officer
Middys Electrical
01.2005 - 01.2008
Counter Salesperson
Middys Electrical
01.2002 - 01.2005
Storeperson
Middys Electrical
01.2001 - 01.2002
High School Diploma -
Padua College
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