Michael cooney
Epping,NSW
Summary
Dependable professional with strong business acumen and a willingness to take on challenging roles. Demonstrates technical proficiency in knowledge database and past experience in Genysis, effective at supporting and teaching colleagues. Proven ability to quickly adapt to new technologies. Career goals include leveraging expertise to teach, grow and further support staff within in the business.
Overview
17
17
years of professional experience
Work History
SME
Teacher's Mutual Bank
Home Bush, NSW
12.2023 - Current
- Offered one-on-one support and approvals for team members to drive continuous improvement.
- Assist with filling educational gaps with CCSO
- Maintained positive working relationships with fellow staff and management.
Field Officer
SES
Ryde, Australia
04.2023 - Current
Registered Customer Service Representative
DATACOM
North Ryde, Australia
09.2021 - 03.2022
- Managed customer calls efficiently in fast-paced call center environment
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
- Delivered fast and friendly service regarding questions and service complaints
IT Technical Support Representative
DATACOM
North Ryde, Australia
02.2021 - 08.2021
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Used internal work order management system to track, resolve, and document help tickets
Client Service Specialist
DATACOM
North Ryde, Australia
01.2020 - 01.2021
- Experience with Genysis CRM
- Kept accounts current with updates about posted payments and outstanding balances
- Documented incoming calls, outgoing calls, and special actions in detail in CRM software
- Updated records with all interactions
Chef/Sous Chef
Rick stein's at Bannisters / Bellevue cottage
Port Stephens / Rose Bay, Australia
01.2015 - 12.2019
- Cooking menu items in cooperation with the rest of the kitchen staff
- Ensure that food comes out simultaneously, in high quality and in a timely fashion
- Planned menus, ordered supplies and managed kitchen staff.
- Trained and supervised line cooks to develop new skills and improve team performance.
Store Manager
Jay jays
Richmond, Australia
01.2014 - 01.2015
- Establish and lead store expectations for meeting K.P.I's
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, handling damaged products, and returns
Assistant Store Manager
Jay Jays
Parramatta, Australia
01.2013 - 01.2014
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Delegated work to staff, setting priorities and goals.
Sales Team Member
JB-HIFI
Blacktown, Australia
12.2007 - 12.2013
- Enhanced customer retention and expanded account growth
- Overcame objections with successful product demonstrations and persuasive communication skills to meet and exceed sales targets
Education
Diploma of screen and media -
Sydney film school
Waterloo12.2009
HSC -
Chifley college
Mt12.2008
FSR Tier 2 Accreditation -
TMB
Skills
- Strong written and verbal communication
- Experience with Genysis CRM
- Problem resolution
- Strong computer Skills
- Complaint handling
- Expertise in subject matter
- Strategic thinking
References
Available upon request
Timeline
SME
Teacher's Mutual Bank
12.2023 - Current
Field Officer
SES
04.2023 - Current
Registered Customer Service Representative
DATACOM
09.2021 - 03.2022
IT Technical Support Representative
DATACOM
02.2021 - 08.2021
Client Service Specialist
DATACOM
01.2020 - 01.2021
Chef/Sous Chef
Rick stein's at Bannisters / Bellevue cottage
01.2015 - 12.2019
Store Manager
Jay jays
01.2014 - 01.2015
Assistant Store Manager
Jay Jays
01.2013 - 01.2014
Sales Team Member
JB-HIFI
12.2007 - 12.2013
Diploma of screen and media -
Sydney film school
HSC -
Chifley college
FSR Tier 2 Accreditation -
TMB
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