Summary
Overview
Work History
Skills
Certification
Hobbies and Interests
Timeline

Michael Costello

Rockingham,Australia

Summary

To provide support, training and excellent service to our employees and customers.

Professional service manager with strong experience in overseeing regional operations. Adept at fostering team collaboration and driving results through strategic planning and problem-solving. Skilled in customer service management, process improvement, and staff development. Known for adaptability and reliability in dynamic environments.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Regional Service Manager WA/SA

Fisher & Paykel / Haier
01.2011 - Current
  • Overseeing 18 Technicians, supporting 2 state workshops and approx. 45 Authorised Service Centres in WA, SA & NT

Owner

All General Refrigeration
01.2008 - 01.2011
  • Owner of All General Refrigeration which had 3 Fisher & Paykel Customer Service Franchises. Providing Warranty and Out of Warranty tasks in customers’ homes

Owner

All General Refrigeration
01.1995 - 01.2008
  • Servicing and repairing Domestic Whitegoods Small Appliances and Commercial Equipment.

Workshop Foreman

Port Refrigeration & Washer Service
01.1991 - 01.1995
  • Overseeing 6 Tradesman in the Workshops and road service

Data Cabling Technician

Tekserv
01.1989 - 01.1991
  • Installing Data Cabling in offices around the Perth Metro area.

Assistant Technician

Telecom
01.1984 - 01.1989
  • Installing new equipment into telephone exchanges

Apprentice Electrical Fitter

Myer W.A. Stores
01.1982 - 01.1984
  • Apprenticeship transferred to Myer W.A. Stores Perth when Australian Iron & Steel Closed. Qualified as an Electrical Fitter in January 1984

Apprentice Electrical Fitter

Australian Iron & Steel
01.1980 - 01.1982

Skills

  • Safety processes
  • Staff training and development
  • Operations management
  • Performance monitoring
  • Performance metrics analysis
  • Revenue opportunities
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Computer skills
  • Professional and courteous
  • Managing operations and efficiency
  • Analytical thinking
  • Documentation and reporting
  • MS office
  • Adaptability
  • Data analysis
  • Onboarding and orientation
  • Active listening

Certification

A Grade Electrical License which is endorsed Electrical Fitter & Electrical Mechanic. Electrical Contractors License obtained in 1998. Completed Refrigeration & Air Conditioning Principles 1A & 1B in 1992.

Hobbies and Interests

Woodworking: Small projects, coffee tables, cutting boards, resin, Automobile: Car racing and motorcycle racing, 12v solar and batteries., Traveling: Enjoy seeing other parts of the world, Sports: AFL, Cricket, all motor racing and enjoy bike riding, Boating and Fishing

Timeline

Regional Service Manager WA/SA - Fisher & Paykel / Haier
01.2011 - Current
Owner - All General Refrigeration
01.2008 - 01.2011
Owner - All General Refrigeration
01.1995 - 01.2008
Workshop Foreman - Port Refrigeration & Washer Service
01.1991 - 01.1995
Data Cabling Technician - Tekserv
01.1989 - 01.1991
Assistant Technician - Telecom
01.1984 - 01.1989
Apprentice Electrical Fitter - Myer W.A. Stores
01.1982 - 01.1984
Apprentice Electrical Fitter - Australian Iron & Steel
01.1980 - 01.1982

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Michael Costello