Michael Cottee
Broadbeach,QLD
Summary
Profile and Objective: A dynamic and innovative business leader and developer, with a proven track record in winning competitive advantage, leading profitable growth, increasing shareholder value, building market share and delivering high quality products and services. Owned and managed a successful franchise business and is a customer-focused and results-driven professional. Well-positioned to leverage vast expertise and networks to make a positive and lasting impact to any company. Professional attributes include; Exceptionally well-organised, hard-working executive, with strong project management skills and is able to manage multiple projects and competing priorities. An excellent communicator, with a respected ability to forge and maintain strong and effective relationships internally and externally and outstanding conflict resolution skills. Highly efficient, reliable and trustworthy professional who goes the extra mile and seeks out opportunities to improve processes and outputs. Has the ability to adapt and a willingness to learn new skills and take on additional responsibilities. Passionate about delivering excellent customer service and optimising supply chain efficiencies. Builds strong rapport with internal and external stakeholders to maximise efficiencies and deliver continuous improvements.
Overview
14
14
years of professional experience
Work History
Senior Franchise Business Coach
The Coffee Club (Minor DKL)
2022.02 - Current
- Developed comprehensive business plans for franchisees, resulting in improved overall performance and growth.
- Employee of the Year 2023
- 2 Direct Reports
- Looking after 45 stores across NSW and ACT
- Identified areas of improvement within Franchisees stores, providing actionable recommendations and guidance on implementation.
- Conducted thorough analyses of Franchisees P&L, enabling them to make informed decisions about resource allocation and budgeting.
- Assessed Franchisee personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
Operations Manager South Australia
Pizza Hut Australia
2021.01 - 2022.02
- Established relationships with key decision-makers within customer's organisation to promote growth and retention.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- 90% Pass rate in external audits.
- South Australia achieved best overall results in Australia for 2021.
- Through building solid client relationships, was able to engage with a new franchisee preventing closure of Murray Bridge. Store went on to do 30% increase in sales in their first month.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Working closely with franchisees to improve store performance, as a result franchisees now wishing to expand to a second and third store.
- Researched and identified opportunities for account growth, account penetration and market expansion. Client in Naracoorte wishing to re-badge as a Pizza Hut and also seeking a second store in Mt Gambier.
NSW AREA OPERATIONS MANAGER
PIZZA HUT AUSTRALIA
2018.01 - 2022.02
- Franchise Network Passionate about Delivering Perfect Pizza.
- Experience in QSR industry dealing with Delco and Dine-In restaurants.
- Responsible for successful implementation of NSW food safety and standards across 15 stores.
- Assist in coaching and development of Franchisee’s store teams.
- Conducting regular training nights for upcoming promotions.
- Ensure compliance with brand standards.
- Mentoring Franchisee through buying/selling process.
- Providing feedback to franchisees from various shareholders.
- Reviewing P&L with Franchisees and developing strategies to increase profitability.
- Increase sales growth and compliance across a region of 15 stores.
OWNER/OPERATOR
67 Union St Cafe
2016.06 - 2017.12
- Breakfast Café, serving award winning coffee.
- Appeared twice in publications from independent reviewers, for top ten cafes in North Sydney and Top Cafes in Sydney
- Recruiting and training of staff including dealing with conflict resolution, rostering.
- Implementing new menu with on trend dishes to keep up to date with the changing food phases.
- Capable of managing all aspects of sales to prospective and current customers, more importantly picking up corporate accounts.
- Outstanding interpersonal skills with the ability to forge high performing working relationships with team members.
- Exceptional communication skills. which can transfer information and ideas effectively, in a manner which is easy to comprehend.
- Developed business plan, processes and procedures to provide superior service and product to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
NSW FRANCHISE BUSINESS MANAGER
GLORIA JEAN’S COFFEES
2014.02 - 2016.05
- Australian owned franchised specialty Coffeehouse Company that has over 460 stores Across Australia.
- Accountable for opening stores and completing new change of ownership.
- Presentations on introducing a new Desert Menu concept which was introduced nationally.
- Communicating with all areas of day to day business operations of 25 franchised stores.
- Sourcing and developing new business relationships with prospective franchise owners.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritisation and great work ethic.
OPERATIONS MANAGER/Multi Store Franchisee
COFFEE GURU
2010.06 - 2014.01
- Australia’s locally owned and managed coffee chain with stores across Canberra and NSW.
- Expanding the network from 13 to 28 Stores. .
- Devised processes to boost long-term business success and increase profit levels.
- Owned and managed 2 successful stores.
- Met with Franchisees to put together realistic budgets based upon costs and fees for the successful operation of their business.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Education
Advanced Diploma - Hospitality
Hospitality Management
Loftus TafeSkills
- Staff mentoring
- Cost reduction
- Strategy realignment
- Business planning
- Excellent Communication
- Continuous professional improvement
- Lead Generation
Accomplishments
- Recruiting and training of staff including dealing with conflict resolution, rostering
- Monitoring the successful completion of the hospitality traineeship program of 4 staff
- Ability to complete competing priorities meeting deadlines and budget
- Reporting at all levels including meetings to discuss strategies, sales, marketing and other issues.
Timeline
Senior Franchise Business Coach
The Coffee Club (Minor DKL)
2022.02 - Current
Operations Manager South Australia
Pizza Hut Australia
2021.01 - 2022.02
NSW AREA OPERATIONS MANAGER
PIZZA HUT AUSTRALIA
2018.01 - 2022.02
OWNER/OPERATOR
67 Union St Cafe
2016.06 - 2017.12
NSW FRANCHISE BUSINESS MANAGER
GLORIA JEAN’S COFFEES
2014.02 - 2016.05
OPERATIONS MANAGER/Multi Store Franchisee
COFFEE GURU
2010.06 - 2014.01
Advanced Diploma - Hospitality
Hospitality Management
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