Jenny Nguyen
Perth
Summary
Successful providing fast, high-quality customer service to guests in general.
Adaptable personnel development, team collaboration and resolving issues with customers and management.
Stay current on items, remember the price and consistently offer targeted recommendations to meet individual customer needs.
Overview
3
3
years of professional experience
Work History
Floor Manager
Viet Hong Vietnamese Restaurant
08.2021 - 03.2023
- Served dine-in customers.
- Completed UberEats and takeaway orders.
- Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enabling personalised recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Managed a cash drawer of $1000 daily while maintaining a 100% accuracy rate
- Remain empathy and patience while handling challenging customer situations, turning negative experiences into positive ones.
Duty Manager
San Churro
04.2024 - 05.2024
- Managed staff scheduling, labor for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management everyday and maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Front Of House
SuperSouper
05.2024 - Current
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Commerce - Economics
Curtin University
Perth, WANo Degree -
Morley Senior High School
Noranda, WASkills
- Customer Service
- Price Memorization
- Complaint Resolution
- Work under pressure
- Bill Computation
- Task Accuracy
Additional Information
Proficient in use of Microsoft Office
Multitasking
Languages: Fluent in English, Vietnamese
Timeline
Front Of House
SuperSouper
05.2024 - Current
Duty Manager
San Churro
04.2024 - 05.2024
Floor Manager
Viet Hong Vietnamese Restaurant
08.2021 - 03.2023
Bachelor of Commerce - Economics
Curtin University
No Degree -
Morley Senior High School
Similar Profiles
Andrew RombachAndrew Rombach
Server at Viet Taste, Vietnamese Style RestaurantServer at Viet Taste, Vietnamese Style Restaurant
BANG LE PHAN NHATBANG LE PHAN NHAT
Kitchen Hand at Sunny restaurant and Viet Nam restaurantKitchen Hand at Sunny restaurant and Viet Nam restaurant
Phuong Anh HoangPhuong Anh Hoang
Waitress and Cashier at An Viet RestaurantWaitress and Cashier at An Viet Restaurant