Michael Dawn
Ashburton,VIC
Summary
Proven leader in customer engagement and retention, leveraging skills in complaint handling and customer relationship management to elevate service standards at Autobarn. Spearheaded initiatives that significantly enhanced team collaboration and performance, driving customer satisfaction. Expert in product sales, demonstrated by a track record of boosting retention and optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Autobarn
02.2024 - Current
- Automotive Fitter. Audio, Dashcams and a huge range of aftermarket electronics to customer vehicles.
- Daily duties of credit claim, warranty claim and customer ordering parts.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Sought ways to improve processes and services provided.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Owner/Operator
Dash Cam City - MD Auto
01.2015 - 10.2022
- Automotive Electrical fitting service and retail store along side a car wrapping business. At the peak Pre Covid managing 4 staff and payroll on top of the business.
- Managed store operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Developed strong relationships with vendors, Keeping retail supplies in stock and managing bookings.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Diploma - Business
Victoria University
Melbourne, VIC08.2014
Certificate II - General Automotive
Handbrake Turn
11.2013
Certificate II - General Automotive Repair
Hand Brake Turn
11.2013
Certificate II - Civil Construction
Build It
03.2013
Certificate II - Warehouse Operations
Build It
03.2013
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Product Sales
- Customer Retention
Timeline
Customer Service Executive
Autobarn
02.2024 - Current
Owner/Operator
Dash Cam City - MD Auto
01.2015 - 10.2022
Diploma - Business
Victoria University
Certificate II - General Automotive
Handbrake Turn
Certificate II - General Automotive Repair
Hand Brake Turn
Certificate II - Civil Construction
Build It
Certificate II - Warehouse Operations
Build It
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