Michael Domjen

• Supported residential & commercial brokers with growing their business, being their point of contact for Connective
• Frequent strategy meetings with brokers and business owners, focussing on short and long term objectives
• Introduce and sell KPI driven Connective ancillary products to drive organisation objectives. The products included: White label home loans, Asset finance referrals/settlements, Digital marketing platform and General insurance referrals.
• Attended and frequently led weekly state-wide strategy meetings across the partnership manager group.
• Drove efficiency improvement through continued process refinement and data analysis. Utilizing our CRM (Mercury) to implement workflows that will allow the business to operate efficiently. Reviewing the results of these improvements on a frequent basis and refine where required measuring results with analytical data.
• Assessed business outcomes and created action plans for improving results.
• Planned and hosted PD days, coffee clusters and webinars to assist with broker education whilst highlighting KPI driven targets.

Customer Advisor (Sales):

• In branch customer advisor, assisting clients with daily banking needs
• Assisted clients with credit enquiries such as credit card and personal loans
• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
• Investigated and resolved customer inquiries and complaints quickly.
• Upsell and refer customers to specialists to assist in specific needs

Home Lending Executive:

• Assisted clients with home lending needs and requirements
• Maintain client relationships having a 6 monthly review of goals and objectives with all my clients who had a home loan
• Frequently branch managing for extended period of times due to hiring constraints
• Whilst branch managing, i would lead branch employees throughout the day whilst being the go to person for complex enquiries

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
• Calculated quotes and educated potential clients on insurance options
• Speaking with current and potential clients
• Administrative tasks