Michael Downes
Jilliby,NSW
Summary
Dynamic leader with proven success at Aldi Stores, adept in inventory management and fostering customer relations. Excelled in boosting team performance and efficiency through effective training and motivational strategies. Skilled in cash management and problem-solving, ensuring compliance and positive outcomes. Demonstrates a flexible approach and outstanding communication, driving results and enhancing store operations.
Overview
21
21
years of professional experience
Work History
Relieving Store Manager
Aldi Stores
03.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Floor Manager
Shorethyme Restaurant
10.2003 - 01.2023
Education
School Certificate -
Wyong High School
Wyong, NSWCertificate II - Horticulture
Ryde Tafe
Ryde, NSW11.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Inventory Management
- Cash Management
- Employee Training
- Inventory Control
- Goals and performance
- Team motivation
- Policies and Procedures
- Staff Management
- Accurate Cash Handling
- Flexible Schedule
- Delegating Work
Timeline
Relieving Store Manager
Aldi Stores
03.2023 - Current
Floor Manager
Shorethyme Restaurant
10.2003 - 01.2023
School Certificate -
Wyong High School
Certificate II - Horticulture
Ryde Tafe
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