Office 365
Michael Dunning
Sydney,NSW
Summary
Sociable IT Systems Administrator with a over a decade experience at the City of Maple Valley, excelling in system optimization and security implementations. As an expert in Windows environment configuration and incident management, I offer personalized assistance while fostering collaboration and manager intent among teams.
I have built and supported every aspect of our deployed infrastructure, from UHF radio systems to selling candy at a concessions stand. I am comfortable in a server room or giving software lessons to a room of 50 people. Systems must work for their users and the processes must aid their tasks and work instead of giving them more to work through.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
City of Maple Valley
10.2012 - Current
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Planned and implemented upgrades to system hardware and software.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
High School Diploma -
Tahoma Highschool
Maple Valley WA, USA06-2002
Skills
- Windows environment configuration
- System troubleshooting
- Wireless networking
- IT documentation
- Implementation of security protocols
- Access control
- Application support
- Email administration
- Network administration
- Incident management
- Asset management
- Active directory
Accomplishments
- Built UHF radio system for Public Works and Emergency Management.
- Managed Capital Expenditure budgeting and deployments over multiple hardware and software lifecycles.
- Designed multiple work locations for infrastructure from end points to internet connections and servers
- Passed 3 separate security audits with consistently low actionable findings, delivering data security and integrity over long periods of time.
Affiliations
- Member of the Washington State Association of City and County Information Systems (ACCIS)
Certification
- Certified Security+ Professional, since 2017
Software
Microsoft Sharepoint
Meraki Network Management
Xplor Recreation
See Click Fix
Granicus, ReVize website CMS'
Veeam
ESXi
VSphere
Microsoft Entra ID
Timeline
IT Systems Administrator
City of Maple Valley
10.2012 - Current
High School Diploma -
Tahoma Highschool
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