Michael Durgutovski
Perth,WA
Summary
I have been in the construction industry for 30 years, by manufacturing, installing, supplying and supervising. I understand that customer service is highly recommended for this position and I believe I have previously and still offer that service while still completing the task required within the budget. I work well within a team environment and require minimal supervision.
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REFERENCES:
Bill Bruff - owner Quayside Constructions
(Former construction supervisor at Pindan Constructions)
0408 541 066
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Phil Italiano - IbuildWA
(Former Supervisor at Ventura Homes)
0408 667 124
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Andrew Davey
Sales Manager at BGC Plasterboard/ Etex Plasterboard
0475 815 180
Overview
29
29
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER/SALES/WAREHOUSE MANAGER
PROJECT BUILDING SUPPLIES
Balcatta, WA
02.2024 - Current
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
TRADE STORE MANAGER
BGC PLASTERBOARD
MALAGA, WA
03.2018 - 02.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
PHOTOBOOTH ATTENDANT / PART TIME
PERTH PREMIER PHOTOBOOTHS
MALAGA, WA
02.2011 - 06.2021
- Provided customer service to guests and answered questions about the photobooth.
- Set up, operated, and maintained photobooth equipment for events.
- Assisted with troubleshooting issues with the photobooth during events.
- Ensured that all guests had a pleasant experience using the photobooth.
TRADE STORE MANAGER
BORAL PLASTERBOARD
WANGARA, WA
03.2013 - 02.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
SITE SUPERVISOR
BGC RESIDENTIAL
Perth, WA
06.2012 - 12.2012
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Ensured that all personnel wore appropriate personal protective equipment while working at construction sites.
- Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.
- Inspected finished products upon completion; ensured quality standards were met before final sign off was given.
- Established and maintained close working relationships with staff, clients and vendors.
CONSTRUCTION SUPERVISOR
VESPOLI CONSTRUCTIONS
MALAGA, WA
08.2011 - 06.2012
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Assigned tasks to subcontractors and monitored their performance to ensure quality standards were met.
- Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.
- Inspected finished projects to guarantee quality control compliance.
- Developed detailed estimates of labor costs based on project requirements.
- Maintained records of all work completed by contractors including time sheets, supplies purchased.
- Ensured that all safety protocols were strictly followed at all times throughout the duration of the project.
- Supervised personnel on-site providing guidance when needed while monitoring their work performance.
- Supervised crew to facilitate top quality and achievement of project milestones.
- Inspected daily construction to determine project progress, contract compliance and safety.
SITE SUPERVISOR
VENTURA HOMES
OSBORNE PARK, WA
08.2009 - 09.2011
- Supervised and coordinated activities of workers engaged in construction projects.
- Monitored the safety measures and ensured that all workers adhere to safety standards.
- Ensured quality control compliance by reviewing completed tasks against specifications.
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Conducted regular site inspections to ensure compliance with safety and building regulations.
- Prepared and planned worksites to help jobs run smoothly.
- Monitored project progress to enforce adherence to deadlines and quality standards.
CEILING SUPERVISOR
PINDAN CONSTRUCTIONS
BELMONT, WA
06.2007 - 09.2009
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Implemented quality control measures, significantly reducing error rates.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
SALES COORDINATOR/PRODUCTION SUPERVISOR
BRADYS BUILDING PRODUCTS
OSBORNE PARK, WA
02.1996 - 06.2007
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Processed orders received from customers within specified timelines.
- Negotiated deals and handled complaints or objections.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education
WOODVALE SENIOR HIGH SCHOOL
PERTH WASkills
- Team Player
- Attention to Detail
- Client Relationship Management
- Risk Analysis
- Friendly
- Dependable
- Excellent communication skills
- Safety protocol
Affiliations
- Follow AFL & Soccer (Football)
- Enjoy physical training ( Gym Workouts)
- Old school car enthusiast
- Family time
Certification
- Manual car licence
- LMA Course - The Performance Edge Course
Timeline
BRANCH MANAGER/SALES/WAREHOUSE MANAGER
PROJECT BUILDING SUPPLIES
02.2024 - Current
TRADE STORE MANAGER
BGC PLASTERBOARD
03.2018 - 02.2024
TRADE STORE MANAGER
BORAL PLASTERBOARD
03.2013 - 02.2018
SITE SUPERVISOR
BGC RESIDENTIAL
06.2012 - 12.2012
CONSTRUCTION SUPERVISOR
VESPOLI CONSTRUCTIONS
08.2011 - 06.2012
PHOTOBOOTH ATTENDANT / PART TIME
PERTH PREMIER PHOTOBOOTHS
02.2011 - 06.2021
SITE SUPERVISOR
VENTURA HOMES
08.2009 - 09.2011
CEILING SUPERVISOR
PINDAN CONSTRUCTIONS
06.2007 - 09.2009
SALES COORDINATOR/PRODUCTION SUPERVISOR
BRADYS BUILDING PRODUCTS
02.1996 - 06.2007
WOODVALE SENIOR HIGH SCHOOL
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