Michael Edwards
Newcastle,NSW
Summary
Dynamic General Sales Manager at Eagers Automotive with a proven track record in leadership and team development. Successfully motivated a high-performing sales team, achieving sales quotas and enhancing customer satisfaction. Expert in sales strategy and employee motivation, driving significant profitability through effective coaching and streamlined processes.
Overview
16
16
years of professional experience
Work History
General Sales Manager
Eagers Automotive
07.2008 - 10.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Upheld company policies and implemented standards fairly.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Maintained extensive knowledge of company products and services.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended industry events and conventions to expain sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
High School Diploma -
HUNTER SPORTS HIGH
Newcastle, NSW12-1989
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Sales leadership
Timeline
General Sales Manager
Eagers Automotive
07.2008 - 10.2024
High School Diploma -
HUNTER SPORTS HIGH
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