Michael Ekert

- Spearhead comprehensive club management, encompassing fiscal oversight, strategic marketing, member acquisition and engagement, long-term planning, and team leadership.
- Engineered a 30% surge in club membership over two years, substantially boosting annual revenue streams.
- Crafted and executed dynamic marketing campaigns, achieving a 25% uptick in community interaction and brand recognition.
- Enhanced operational efficiency by refining procedures and introducing cost-saving initiatives, culminating in a 20% decrease in yearly expenses.
- Cultivated a robust team-oriented culture, leading to a high-performing staff and a constructive workplace atmosphere.
- Launched an extensive employee training and development framework, enhancing staff capabilities and job satisfaction.

Directed the day-to-day activities of a vibrant club, with a focus on delivering unparalleled services and memorable experiences to members and visitors.
- Managed a diverse team of over 50 professionals, optimizing workforce allocation while providing continuous training and mentorship.
- Initiated creative promotional endeavors, resulting in a membership increase of 15% within a single year.
- Supervised the renovation and modernization of club amenities, significantly improving the member experience and drawing in new clientele.

As the CEO of Botany Golf Club, led initiatives to drive process improvements and management changes to enhance operational efficiency and revenue generation.

- Spearheaded strategies resulting in a significant increase in the club's revenue by [specific amount], through strategic consulting, staff training, and the implementation of best practices in club management.

Implemented innovative ideas at the club, including event planning and management, to enhance member engagement and satisfaction.

Identified opportunities to optimize course operations and generate revenue for the club through cost-cutting measures and revenue-generating initiatives.

Engaged with club members, actively listening to their feedback and implementing change ideas to enhance golf facilities and membership benefits, thereby improving overall member satisfaction and retention rates.

- Event Manager at RSL club

- Plan, organize, and execute various events and functions

- Develop event budgets and monitor expenses

- Coordinate with vendors, suppliers, and contractors

- Manage event logistics, including venue selection and decorations

- Collaborate with marketing team on event promotion

- Supervise event staff, volunteers, and contractors

- Provide excellent customer service and manage guest relations

- Ensure compliance with laws, regulations, and club policies

- Duty Manager at RSL Club

- Responsible for staff rostering, ensuring adequate coverage for club operations

- Reconcile till systems and income streams, monitoring financial transactions and ensuring accuracy

- Handle staff, customer complaints, and member inquiries, resolving issues promptly and professionally

- Focus on customer satisfaction by providing exceptional service and maintaining a positive club environment

- Report key performance indicators (KPIs) to senior management, tracking operational metrics and performance targets

- Maintain staff profiles, including training records, certifications, and performance evaluations, to support staff development and compliance efforts.