Michael Estreich

* Responsible for the overall performance of the New car department including reaching monthly targets and Ford's customer experience survey results.

* Working closely with the Sales team to ensure all customer's were dealt with in a professional and timely manner including closing deals and managing floor traffic.

* Oversee the Finance department to make sure that double closing was at it's maximum.

* Ensuring that the show room and dealership was clean and presentable and vehicles were displayed to give maximum wow factor.

* Working very closely with stock control to ensure vehicles could be allocated quickly and also to have a good stock mix.

* Training & encouraging sales staff to always be better at what they do.

* Ensuring that all sales paperwork was completed to the highest standard to ensure a smooth process from sale to delivery.

* Always liasing and getting involved with customer to make sure that thier experience was excellent.

* Worked closely with Novated Leasing consultants to obtain Asset Finance leads and convert them to settled deals.

* Source new finance opportunities from referral partners.

* Complete applications, submit loans for approval and settle loans.

* Work with fleet financiers to get approvals for small to large fleet customers.

* Complete some Novated Lease applications and submissions.

* Liase with dealers to source vehicles.

* Keeping up to date with lender guidelines and changes in policies.

* Directed negotiations and finalised all finance contracts from application to settlement.

* Took the finance department in Sunshine branch from 7 deals a month to appx. 30 settled deals every month.

* Made sure that all finance deals complied with NCCP and Pickles requirements.

* Worked closely with the Fixed price Manager to make the number 2 branch in Australia in sales volume.

* Performed valuations in the absence of the Fixed price Manager.

* Communicated strongly with the sales team and customers through the sales process.

* Managed a team of 3 staff to provide Finance & Insurance services to new & used vehicle dealers in Canberra and surrounding areas.

* Directed the work flow of the finance team to ensure a timely outcome.

* Negotiated with lenders to get applications approved and settled in a timely manner.

* Responsible for all operations of the Canberra Branch.

* Responsible for maximising branch income by ensuring all insurance products were offered and sold.

* Became broker of the year for GE money and Westpac commercial.

* Built a network of referrers to maintain a steady flow of applications.

* Developed and maintained client rapport to meet financial service needs and drive branch loyalty.

* Educated customers on the variety of loan products and available credit options to promote valuable decision making.

* I performed two roles in the company. First was as Business Manager and then as Sales Manager.

* Managed and motivated a Sales team of 5.

* Responsible for Sales training and product knowledge.

* Closing and negotiating sales of vehicles and finance.

* Performed valuations of trade-ins.

* Built a long standing team by creating a great work culture and a vision of team membership.

* Created sales competitions and a "Centurion Club" to reward high achievers.