Senior Business Analyst with 6+ years of experience in driving successful business processes for organizations in Education Technology, Healthcare, and other industries. Dedicated to maximizing the impact of key performance metrics to enhance and expand business operations. Proficient in leveraging macro and micro-scale analyses to generate holistic images of ongoing business operations, enabling immediate actionability.
Hi, I’m
MICHAEL FELIX NYECHE
Clyde North,VIC
Summary
Overview
9
years of professional experience
Work History
Jacinth Solutions LTD
Senior Business Analyst
12.2022 - Current
Job overview
- Led the successful implementation of digital solutions, including the development of websites/webapps which enables new immigrants access information pre & post arrival in a new country and development of a foreign exchange platform
- Defined business problem and primary objectives of the project; facilitated workshops, interviews, site visits, and JAD sessions with key business stakeholders to capture, elicit, and document business requirements
- Coordinated Solution Workshops with relevant Subject Matter Experts (SMEs) and stakeholders, producing and gaining agreement on high-level options for solution design that aligned with business strategies and principles
- Applied advanced knowledge of business processes and data analysis to construct complex data queries for problem solving
- Translated strategic goals into technology solutions and vice versa, ensuring alignment between business needs and functional design
- Directed walk-throughs and signoffs with the Dev Team to analyse and deconstruct High-Level Requirements (HLRs) into Epics, Features, and User Stories with Acceptance Criteria to guide the development process
- Supported product designers UI/UX in providing insights into user behaviour; visualising design strategies by leveraging proficiency in Balsamiq, Lucid Charts, and MS Visio to create wireframes, mock-ups, and prototypes
- Writing and executing thorough test scripts, cases, and plans to validate the solution, coordinating Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT)
- Facilitated daily stand-ups, sprint planning and reviews, and retrospective reviews to foster E2E collaboration and communication between the Development Team and stakeholders.
Emerging Platforms LTD
Senior Business Analyst
01.2019 - 11.2022
Job overview
- Championed digital transformation projects including the development of a learning management and student information management platform that enables students to register and learn online
- Translated business needs into clear technical requirements and acted as a bridge between business users, development teams, and technical stakeholders, ensuring effective communication throughout the development lifecycle
- Organized workshops, meetings, and interviews with stakeholders and business leads to understand, gather, and translate operational and business requirements into the desired solutions and mediated common agreement on requirements in situations with conflicting stakeholder needs
- Collaborated with project stakeholders to elicit, document, agree, and prioritize business requirements and effectively communicated business requirements to product delivery specialists
- Collaborated with users, Business Relationship Managers, Product Managers, and Project Managers to develop business cases and benefits realization plans
- Utilized process improvement methodologies and tools to assist business users in analyzing, designing, and implementing more effective processes
- Identified, researched, analyzed, and documented business processes through Use Cases, Sequence Diagrams, Flow charts including performing Gap analysis
- Collaborated with business stakeholders to gather and document detailed functional and non-functional requirements for new projects, enhancements, and system improvements
- Created detailed requirement specifications, system design documents, user stories, and use cases
- Diagnosed, managed and investigate bugs, user issues, and configuration issues by collaborating with business streams to create efficient and appropriate test cases and scenarios whilst planning and executing user acceptance tests (UAT)
- Conducted in-depth analysis of business processes, workflows, and technical systems, identifying gaps and opportunities for optimization and business perspective.
Edu Platforms LTD
Business Process Analyst
08.2015 - 12.2018
Job overview
- Conducted comprehensive analysis of existing business processes, identifying bottlenecks and inefficiencies
- Collaborated with cross-functional teams to gather requirements, document workflows, and design improved processes
- Implemented process improvements resulting in a 20% increase in operational efficiency within the first quarter
- Utilized data analysis tools to identify trends and patterns, providing insights for strategic decision-making
- Developed and maintained process documentation, ensuring alignment with industry best practices
- Successfully identified and pursued new business opportunities, resulting in an impressive 27% increase in client acquisition
- Created detailed process maps, flowcharts, and diagrams to visualize current and future state processes
- Analysed existing business processes to identify areas for improvement, efficiency gains, and cost savings.
Education
Brunel University
Master of Science from Global Public Health and Social Justice
07.2024
University Overview
University of Washington
Certificate from Project Management
12.2023
University Overview
Harvard Business School
Diploma from Negotiations Mastery
12.2020
University Overview
University of Ilorin
Bachelor of Communication from Public Relations and Advertising
07.2013
University Overview
Skills
- Process Analysis & Re-engineering
- Requirements Elicitation
- Gap Analysis (as-is/to - be)
- Data Collection & Analysis
- Project Planning & Risk Management
- Business Case Creation
- User Acceptance Testing (UAT)
- Process Design & Flow Charts
- UML (Use cases / Sequence Diagrams)
- Stakeholder Management
- Business Process Modelling BPMN 20
- Agile Methodology
- Technical Documentation
- Product Management
- Roadmap Planning
- MS Project, PowerPoint, Advanced Excel, SPSS, Jira, Confluence, Visio, Power BI, Trello, Mural, SQL, Miro
- Emotional Intelligence and Teamwork
- Business Process Mapping
- Software Development Lifecycle
- Data Analysis Expertise
- SQL Proficiency
- Project Management
- Gap analysis
- Quality Assurance
- Negotiation
- Technical Writing
- Product Development
- Workflow Analysis
- CRM Systems
- Operational Reporting
- IIBA methodologies
- Consulting
- Customer Needs Assessment
- Needs assessments
- Requirements Analysis
- Stakeholder Communication
- Team Collaboration
Availability
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Timeline
Senior Business Analyst
Jacinth Solutions LTD
12.2022 - Current
Senior Business Analyst
Emerging Platforms LTD
01.2019 - 11.2022
Business Process Analyst
Edu Platforms LTD
08.2015 - 12.2018
Brunel University
Master of Science from Global Public Health and Social Justice
University of Washington
Certificate from Project Management
Harvard Business School
Diploma from Negotiations Mastery
University of Ilorin
Bachelor of Communication from Public Relations and Advertising
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