Michael Fernando
Rivervale,perth
Summary
A motivated and adaptable individual seeking part-time employment in a dynamic environment where I can leverage my strong communication skills, problem-solving abilities, and eagerness to learn. I am interested in roles in hospitality, retail, or warehouse positions, and I am committed to delivering excellent service and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Business Analyst
Zuse Technologies
Colombo, Sri Lanka
2024.03 - 2024.12
- Worked as a business analyst for SAP implementation projects, delivering critical insights for the company and clients.
- Collaborated with teams to analyze business needs and design solutions.
- Managed and streamlined multiple projects under tight deadlines.
Part-Time Warehouse Assistant
Kithsiri Hardware
Wennappuwa, Sri Lanka
2023.12 - 2024.07
- Assisted with inventory management, including sorting and labeling products.
- Operated warehouse equipment, such as pallet jacks and forklifts, ensuring safety and efficiency.
- Helped with packing and shipping orders, ensuring timely and accurate deliveries.
- Worked collaboratively with the warehouse team to maintain organization and meet deadlines.
Restaurant Assistant
Amra leaf family restaurant
Negombo, Sri Lanka
2023.03 - 2024.03
- Provided excellent customer service by taking orders, serving food, and handling customer inquiries.
- Assisted with food preparation and maintaining a clean and organized work area.
- Managed cash register and processed payments while ensuring accurate transactions.
- Worked in a fast-paced environment to ensure smooth service and customer satisfaction.
Customer Service Representative
Dialog Axiata
Wennappuwa, Sri Lanka
2021.01 - 2021.11
- Provided administrative and customer support, assisting with daily operations.
- Handled office tasks such as data entry, organizing files, and responding to customer emails.
Education
Master of Science - Business Analyst
University of Western Australia
Perth, WA2027-06
Bachelor of Science - Computer Networking
University of Plymouth UK
UK2021-03
Skills
- Teamwork: Proven ability to work well in team settings, contributing to positive group dynamics, and achieving shared goals
- Adaptability: The ability to quickly learn new tasks and adapt to different work environments
- Customer service: a strong focus on delivering quality service and ensuring customer satisfaction
- Time management: Skilled at managing multiple tasks and working effectively in fast-paced environments
- Technology Proficiency: Experience with various software tools, quick to learn new platforms, and systems
- Problem-solving: Resourceful and proactive in identifying solutions to challenges in the workplace
- Project management
- Customer service
- Business process mapping
- Process improvement
References
References available upon request.
Timeline
Business Analyst
Zuse Technologies
2024.03 - 2024.12
Part-Time Warehouse Assistant
Kithsiri Hardware
2023.12 - 2024.07
Restaurant Assistant
Amra leaf family restaurant
2023.03 - 2024.03
Customer Service Representative
Dialog Axiata
2021.01 - 2021.11
Master of Science - Business Analyst
University of Western Australia
Bachelor of Science - Computer Networking
University of Plymouth UK