Michael Fitzgerald
Bronte,Australia
Summary
Results-driven Account Manager with a strong background in business development, sales strategy, and client relationship management within the SaaS and technology sectors. Proven track record of exceeding targets, expanding market share, and driving revenue growth. Adept at identifying opportunities, nurturing key accounts, and leading cross-functional collaborations to deliver value-driven solutions. Highly goal-focused and driven, with a personal track record of overcoming challenges, including successfully summiting Kilimanjaro and trekking to K2 Base Camp, even after losing all trekking gear the day before the hike. Seeking an Account Executive role to leverage expertise in sales, strategic planning, and technology-driven solutions.
Overview
6
6
years of professional experience
Work History
Account Manager
Kaseya
02.2024 - Current
- Revenue Growth: Managing 40 new and existing accounts, achieving 28% portfolio growth in 2024
- Client Retention: Ensuring high retention through proactive relationship management, including regular in-person meetings and monthly touchpoints
- Cross-Selling: Identifying IT gaps and cross-selling solutions like Datto SaaS Protection and EDR to boost client profitability
- Upselling: Expanding client adoption of Datto products, driving incremental revenue
- Event Engagement: Representing Datto at Australian industry events to strengthen MSP relationships and market presence
- Account Planning: Creating quarterly strategies with data insights and consultations to exceed client goals
- Collaboration: Partnering with teams like sales engineers and customer success to ensure exceptional service
- CRM Management: Using Salesforce to streamline account tracking, forecasting, and reporting
- Customer Advocacy: Leading workshops to help MSPs maximize ROI on Datto’s solutions
- Industry Expertise: Specializing in backup and security solutions, providing insights on Datto’s comprehensive offerings
- Relationship Building: Conducting regular in-person and online meetings to strengthen stakeholder relationships and drive success
Senior Business Development Representative
Zendesk
09.2022 - 10.2023
- After being promoted to senior BDR I took on a leadership role in the team
- Closer alignment with my Account Executives
- Undertaking MEDDPICC training to help leading deals and complete a full sales cycle
- As well as carrying out what was expected as a BDR I took on a leadership role
- Giving best practices and mentoring new joiners to our team
- Top performing BDR in EMEA for December and January
- Top performing BDR in UK and Ireland for Q3 and Q4 2022, also Q1 2023
Business Development Representative
Zendesk
01.2022 - 09.2022
- Identifying & generating new business opportunities & pipeline in designated target accounts for my aligned Account Executive in UKI Enterprise
- Presenting a balanced approach to cold calling, relationship development, sales process, and appointment setting
- Drive awareness into the target prospect base through regular email, video campaigns, call, and LinkedIn campaigns
- Build prospecting pipeline and regularly communicate and collaborate with direct sales to ensure alignment
- Working with leadership and marketing to design messaging and call strategies
- Educating potential customers on what Zendesk has to offer and gain insight into their business needs
- Carefully planned my territories alongside my designated Account Executives to strategically target businesses while maintaining personalisation at scale
- Participated in weekly sales meetings and accurately forecasted pipeline
- Using the tech stack at my disposal to see buyer intent and target the right people and companies
Outbound Market Development Representative
DocuSign
05.2021 - 01.2022
- Identifying & generating new business opportunities & pipeline in designated target accounts for my aligned Account Executive in UK Mid-Market
- Prospecting to a mid market account base through regular email, call, and LinkedIn campaigns
- Build prospecting pipeline and regularly communicate and collaborate with direct sales to ensure alignment
- Working with leadership and marketing to design messaging and call strategies
- Educating potential customers on what DocuSign has to offer and gain insight into their business needs
Sales Development Representative
DocuSign
04.2020 - 05.2021
- Identifying promising opportunities for the commercial team from inbound leads
- Working jointly with Account Executives to drive sales and interest in the UK and Ireland
- Engaged prospects through outbound calling and emailing
- Consistently exceeded target and met KPIs, including phone and email activity
- Sandler Sales Training certified
- DocuSign Agreement Cloud specialist
- Logging all activities within CRM
- Mentored new starters
Account Manager
Irishjobs.ie
Dublin
01.2019 - 04.2020
- Lead generation and development
- Developing relationships with potential clients
- Providing support and recommendations for customers
- Sales forecasting
- Manage a portfolio of corporate accounts, establishing a deep understanding of your customer needs
- Work as part of a collaborative sales team with ownership & responsibility for the customer base
- Build rapport and develop strong business relationships with your customers.
- Negotiating with senior stakeholders and decision makers
- Developing and maintaining strategic relationships with corporate clients
- Renewal management
Education
Bachelor of Business Studies Degree - Accounting and Finance, Financial Services
University of Limerick
05.2018
High School Diploma -
St. Kieran’s College
Kilkenny07.2014
Skills
✔ Account Management & Client Retention – Building and maintaining strong customer relationships to drive renewals and revenue growth
✔ Sales & Business Development – Identifying and capitalising on new business opportunities
✔ Contract Negotiations – Structuring and closing deals to benefit both the company and clients
✔ Strategic Account Growth – Expanding existing accounts through upselling and cross-selling
✔ Pipeline Management – Tracking and optimising the sales process to improve conversions
✔ SaaS & IT Solutions Sales – Selling cloud-based and IT-related solutions to businesses
✔ CRM & Sales Tools – Proficiency in Salesforce, LinkedIn Sales Navigator, Outreach, and other sales tech stacks
✔ MEDDPICC & Sandler Sales Methodologies – Applying structured sales frameworks to qualify leads and close deals
✔ Lead Prospecting – Researching and identifying potential customers
✔ Cold Calling & Lead Conversion – Engaging with prospects via phone, email, and LinkedIn to turn leads into customers
Hobbies and Interests
- Hurling
- Hiking
- Football
- F1
- Golf
Timeline
Account Manager
Kaseya
02.2024 - Current
Senior Business Development Representative
Zendesk
09.2022 - 10.2023
Business Development Representative
Zendesk
01.2022 - 09.2022
Outbound Market Development Representative
DocuSign
05.2021 - 01.2022
Sales Development Representative
DocuSign
04.2020 - 05.2021
Account Manager
Irishjobs.ie
01.2019 - 04.2020
Bachelor of Business Studies Degree - Accounting and Finance, Financial Services
University of Limerick
High School Diploma -
St. Kieran’s College
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