Michael Flanagan
Warwick,QLD
Summary
I am a hardworking person with customer service, multitasking and time management abilities. I am Devoted to giving every customer a positive and memorable experience.
I am confident in the resolution of critical issues within a time-sensitive environment with a successful track record of building and maintaining talented teams. I am a highly organized and versatile leader committed to continuous improvements witha proven history of motivating staff to work together to achieve targets.
Overview
18
18
years of professional experience
Work History
Salesperson
Coburn Sand and Gravel
Tamrookum, QLD
04.2021 - 01.2024
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Senior Supervisor- Main Roads Contract
Scenic Rim Regional Council
Beaudesert, QLD
03.2014 - 04.2021
- Provided leadership and guidance to a team of 25+ employees.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Resolved customer service issues quickly and effectively.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Developed monthly reports detailing progress towards project goals.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Established work schedules, assigned tasks, and monitored staff productivity.
Senior Supervisor
Roadtek, Main Roads
Beaudesert , QLD
04.2006 - 11.2013
- Provided leadership and guidance to a team of 15+ Road Maintenance employees.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Assisted in recruiting qualified personnel for open positions.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Ensured compliance with company policies and procedures.
- Coordinated with other departments to ensure completion of projects on time and within budget constraints.
- Maintained accurate records of employee attendance, absences, overtime.
- Developed monthly reports detailing progress towards project goals.
Education
High School Diploma -
Beaudesert State High School
Beaudesert, QLD11-1996
Skills
- Employee Supervision
- Staff Development
- Operations Management
- Schedule development
- Staff Management
- Contract Management
- Sales process
- Customer Engagement
- Sales management
- Relationship Building
References
References available upon request.
Timeline
Salesperson
Coburn Sand and Gravel
04.2021 - 01.2024
Senior Supervisor- Main Roads Contract
Scenic Rim Regional Council
03.2014 - 04.2021
Senior Supervisor
Roadtek, Main Roads
04.2006 - 11.2013
High School Diploma -
Beaudesert State High School
Similar Profiles
Curtis MillsapCurtis Millsap
Heavy Equipment Operator/Mechanic at Dependable Sand and GravelHeavy Equipment Operator/Mechanic at Dependable Sand and Gravel
Darin ThomasDarin Thomas
Security Officer at Gila River Sand And GravelSecurity Officer at Gila River Sand And Gravel
Sharda WilliamsSharda Williams
Truck Driver at Fisher Sand and GravelTruck Driver at Fisher Sand and Gravel
Somorn HouySomorn Houy
Volunteer at Home of English International SchoolVolunteer at Home of English International School
Samuel BriggsSamuel Briggs
Fitter Turner at Wellbrook EngineeringFitter Turner at Wellbrook Engineering