Michael Flanagan
Glasgow
Summary
Head Bartender with expertise in mixology, menu creation, and team leadership. Recognized for outstanding customer service, strong work ethic, and a friendly, professional approach.
Overview
7
7
years of professional experience
Work History
Head Bartender
Hilton
Surfers Paradise, QLD
10.2024 - 10.2025
- Developed and curated cocktail menus to align with brand standards and guest preferences.
- Trained and mentored team members to enhance performance and service quality.
- Focused on guest engagement and upselling techniques to create memorable experiences.
Bartender
The Cartvale Bar and Restaurant
Busby, East Renfrewshire
04.2024 - 09.2024
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Practicing speed and efficiency while maintaining quality under pressure
Retail Manager
Superdry
Glasgow, Renfrewshire
09.2018 - 08.2024
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff to improve service quality and product knowledge.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Education
Bachelor of Science - Music Technology
University of The West of Scotland
Paisley07-2024
HNC - Software Development
City of Glasgow College
Glasgow06-2020
Skills
- Cocktail preparation
- Customer relationship management
- Guest engagement
- Reconciling cash drawers
- Adaptability
- Mixology
Timeline
Head Bartender
Hilton
10.2024 - 10.2025
Bartender
The Cartvale Bar and Restaurant
04.2024 - 09.2024
Retail Manager
Superdry
09.2018 - 08.2024
Bachelor of Science - Music Technology
University of The West of Scotland
HNC - Software Development
City of Glasgow College