Summary
Overview
Work History
Education
Skills
Timeline
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Michael Flintoff

Bunbury,WA

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at WIN Network through expert relationship building and exceptional customer service. Skilled in account management and teamwork, successfully negotiated contracts and expanded client bases, demonstrating a goal-oriented approach with significant achievements in client relations and problem resolution.

Overview

11
11
years of professional experience

Work History

Account Manager

WIN Network
02.2023 - 07.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Acoount Manager

Tasmanian Digital Televsion
12.2013 - 02.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Education

Associate of Applied Science - Aquaculture

University of Tasmania
Launceston, TAS

Higher School Certificate -

Hellyer College
Burnie, TAS
11.1983

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Customer Relationships
  • Goal-Oriented

Timeline

Account Manager

WIN Network
02.2023 - 07.2024

Acoount Manager

Tasmanian Digital Televsion
12.2013 - 02.2023

Associate of Applied Science - Aquaculture

University of Tasmania

Higher School Certificate -

Hellyer College

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Michael Flintoff