Michael Ford
Charters Towers,QLD
Summary
Energetic Kitchen Staff Member with progressive experience in heavy traffic restaurant environments. Passionate culinary specialist with drive to master food preparation and deliver top-quality meals and service. Personable team player well-versed at stepping up to meet diverse and demanding kitchen needs and a goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
The Enterprise Hotel
08.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
Sales Role
Kmart
05.2021 - Current
- Customer service in front registers, handling stock which includes putting on show and storage.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
Completed High School -
Charters Towers State High School
Charters Towers, QLD11.2021
Skills
- Self Motivation
- Neat Personal Presentation
- Organized
- Time Management
- Autonomy
- Resilience
- Team Work
- Communication Skills
- Willingness to Learn
- Computer Literacy
- Customer Service
- Working with money
- Working with animals
- Organizing and putting out stock
- Technology and digital literacy
- Working with food
- Customer service
- Listening
- Face to face skills
- Time management
- Safe Food Handling
- Food and Supplies Acquisition
- Ingredient Preparation
- Food Preparation
Certification
- Drivers Licence, 06/01/26
- Learners license, Currently waiting for Provisional 1 test
Languages
English
Hobbies
Very interested by computers and very tech savvy, up to date with most technology.
I play video games as a past time and hobby, as well as collecting cards and making music.
Enjoy caring for and working with animals, work experience was done at Hound Dog Hairdressing in Townsville, QLD.
I love to cook and experiment with new flavours in the kitchen and like to dabble in beverages as well
Timeline
Kitchen Staff Member
The Enterprise Hotel
08.2023 - Current
Sales Role
Kmart
05.2021 - Current
Completed High School -
Charters Towers State High School
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