MICHAEL GAFFNEY
ROCKHAMPTON,QLD
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Am willing to gain certification where it is needed to move forward to meet the company's needs and to become an asset.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
ARC ROCKHAMPTON
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Oversaw and enforced compliance with all safety regulations
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Completed physical inventory counts each month.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Assisted in reducing stock discrepancies by diligently identifying and reporting variances between physical inventory and system records.
- Enhanced warehouse efficiency with systematic organization of items for easy access during stock-taking processes.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
- Collaborated with team members to achieve timely completion of comprehensive stock audits.
- Contributed to loss prevention efforts by promptly identifying damaged or missing items and reporting findings to appropriate personnel.
- Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Aided in the reconciliation process between physical counts and system data, identifying potential causes for discrepancies and assisting in resolution efforts.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Responded to customer calls and emails to answer questions about products and services.
YARD OPERATOR
ARC ROCKHAMPTON
12.2020 - 05.2023
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manoeuvre forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed cycle counts and monthly inventory.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Adhered strictly to WH&S regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
Education
SURFACE COAL MINE SAFETY SKILL SET -
NEW HORIZONS SAFETY AND TRAINING
Rockhampton, QLD11.2018
FORKLIFT LICENCE -
NEW HORIZONS SAFETY AND TRAINING
Rockhampton, QLD08.2018
WORK SAFELY AT HEIGHTS -
NEW HORIZONS SAFETY AND TRAINING
Rockhampton, QLD02.2017
ENTER AND WORK IN CONFINED SPACE -
NEW HORIZONS SAFETY AND TRAINING
Rockhampton, QLD02.2017
Skills
- Manual drivers' license
- Forklift license
- Surface Coal Mine Safety Skill Set
- Inventory management experience
- White card
- Height and Confined space trained
- Data Entry
- Order Management
- Logistics Coordination
- Customer Support
- Records Maintenance
- Use of Symix System
- Use of Promis system
Timeline
CUSTOMER SERVICE OFFICER
ARC ROCKHAMPTON
05.2023 - Current
YARD OPERATOR
ARC ROCKHAMPTON
12.2020 - 05.2023
SURFACE COAL MINE SAFETY SKILL SET -
NEW HORIZONS SAFETY AND TRAINING
FORKLIFT LICENCE -
NEW HORIZONS SAFETY AND TRAINING
WORK SAFELY AT HEIGHTS -
NEW HORIZONS SAFETY AND TRAINING
ENTER AND WORK IN CONFINED SPACE -
NEW HORIZONS SAFETY AND TRAINING
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