Michael Gleeson
Mango Hill,Australia
Summary
Dynamic leader with extensive experience in fleet management and resource allocation at Narrabri Shire Council. Achievements include optimizing operational efficiency and ensuring compliance while enhancing team collaboration. Expertise in financial analysis and conflict resolution drives strategic initiatives that improve service delivery and reduce costs. Known for high productivity in business operations, specializing in process optimization, project management, and data analysis to streamline workflows and enhance operational efficacy.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Team Leader Workshop Operations
City Moreton Bay Council
Caboolture, QLD
02.2025 - Current
- Coordinated daily operations, ensuring compliance with company policies and procedures.
- Collaborated with human resources to optimize employee management and planning processes.
- Maintained communication with senior management, reporting team progress and challenges.
- Allocated resources effectively to complete projects within deadlines and budget constraints.
- Analyzed council expenditures and developed financial models for strategic insights.
- Ensured legal and regulatory compliance across all team activities and processes.
- Established clear team goals aligned with company objectives, consistently tracking progress.
- Led weekly staff meetings to review project updates and generate solutions.
Fleet Operations Manager
Narrabri Shire Council
Narrabri, NSW
12.2021 - 01.2025
- Mentored drivers to improve time management and maximize mileage efficiency.
- Managed vendor relationships for vehicle procurement, maintenance, and repairs.
- Negotiated contracts with vendors to secure favorable pricing and terms.
- Oversaw capital and operational budgets to ensure fiscal responsibility.
- Directed tender specifications aligning with operational requirements.
- Supervised acquisitions facilitating fleet expansion and modernization.
- Monitored vehicle performance data, identifying areas for improvement in fuel efficiency and safety.
- Negotiated with fuel suppliers to secure competitive pricing and ensure reliable fuel availability.
- Created detailed reports summarizing fleet management activities on a weekly and monthly basis.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Established and enforced policies regarding vehicle use, maintenance, and driver conduct.
- Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
- Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Monitored and analyzed fleet performance metrics, identifying trends and implementing improvements.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Developed and implemented strategic fleet management policies to optimize lifecycle and reduce operational costs.
- Developed and managed the fleet budget, including forecasting and tracking expenses.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
Fleet Coordinator
Narrabri Shire Council
Narrabri, NSW
05.2021 - 12.2021
- Inspected equipment for wear, ensuring compliance with specifications and regulatory standards.
- Coordinated adherence to regulatory and environmental standards across fleet operations.
- Maintained workshop operations to meet service deadlines and requirements efficiently.
- Identified asset replacements to enhance operational efficiency and reduce downtime.
- Monitored workmanship quality in workshop to uphold high standards.
- Conducted periodic vehicle inspections to ensure safety compliance.
- Implemented fuel management strategies to minimize consumption and lower costs.
- Aided senior leadership by generating daily reports to recommend corrective actions.
- Led sustainability initiatives, incorporating electric and hybrid vehicles into the fleet to reduce carbon footprint.
Plant Coordinator
Narrabri Shire Council
Narrabri, NSW
07.2020 - 05.2021
- Inspected equipment for wear, ensuring compliance with specifications and standards.
- Coordinated regulatory adherence across fleet operations for environmental compliance.
- Maintained workshop operations to consistently meet service deadlines.
- Identified asset replacements to optimize operational efficiency.
- Monitored workmanship quality in the workshop to uphold high standards.
- Ensured compliance with legislative licensing requirements.
- Executed tenders according to supplied specifications.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Ensured compliance with safety regulations and environmental standards throughout the facility.
- Created and implemented inventory control systems to ensure that all materials were tracked accurately.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement.
- Coordinated with vendors to purchase necessary parts and supplies at competitive prices.
- Monitored daily operations for quality assurance purposes.
- Identified needs of customers promptly and efficiently.
- Identified potential problems before they arose by monitoring key metrics such as downtime, output rate.
- Set schedules and allocated resources for current and backlog production requirements.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Provided guidance and training to new employees on safety protocols, plant operations.
- Determined budgets, production goals and rates based on company policies and requirements.
- Supervised a team of technicians responsible for repairing machines when they malfunctioned or broke down.
- Lead professional development programs for assembly and operator staff.
- Reviewed accuracy of purchase orders and inventories.
Workshop Coordinator
Narrabri Shire Council
Narrabri, NSW
10.2019 - 06.2020
- Gathered feedback from participants to improve future workshops.
- Managed registration process for participants attending workshops.
- Maintained accurate records of attendance at each workshop session.
- Collaborated with team members in developing new programs or initiatives.
- Researched best practices related to workshop design and delivery.
- Responded promptly and effectively to inquiries about upcoming sessions.
- Provided guidance on how to use the facility's equipment during workshops.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Created workshop materials, including handouts, slides, and activities.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
Mechanic
Narrabri Shire Council
Narrabri, NSW
09.2019 - 10.2019
- Repaired, replaced and adjusted brakes.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Assisted fellow mechanics when necessary during complex repairs.
- Diagnosed and repaired vehicles during road call situations.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Completed required paperwork and delivered to customer.
- Monitored shop equipment to maintain safe working condition.
Manager
Firham Pty Ltd
Narrabri, NSW
01.1989 - 01.2019
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Completed day-to-day duties accurately and efficiently.
Service Manager
Cropquip Pty Ltd
Narrabri, NSW
01.1985 - 01.1989
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created employee work schedules to keep shifts properly staffed.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Created written estimates and obtained customer consent to proceed.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Developed and implemented service protocols to enhance operational efficiency.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Mechanic
Auscott Ltd
01.1981 - 01.1985
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Addressed customer questions and concerns regarding products and services.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Reviewed work orders and discussed with supervisors.
- Assisted fellow mechanics when necessary during complex repairs.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Completed required paperwork and delivered to customer.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Conducted test drives before and after repair services.
- Kept detailed records of repairs, labor involved and parts used.
Apprentice Mechanic
Town Hall Gararge
Narrabri, NSW
01.1978 - 01.1981
Education
Fleet Management Certificate -
TRADE CERTIFICATE - Automotive Engineering
MVTC83375
Cert 3 in Automotive -
TAFE NSW
NSWAIS PROPRIETOR and EXAMINER CERT -
NSW
HR Vehicle Licence -
Forklift Licence -
EWP Licence -
Air Conditioning Licence -
Competent in Front Loader - skid steer
Some College (No Degree) - Organizational Leadership
Forsyth's
Some College (No Degree) - Competency
Forsyths
Skills
- Research and analysis
- Performance monitoring
- Integrated planning
- Asset management
- Budget management
- Service delivery methods
- Program development
- Project implementation
- Staff leadership
- Management standards awareness
- Fleet management strategies
- Cost management
- Resource allocation
- Maintenance scheduling
- Induction training
- Audit and compliance
- Utilization management
- Equipment inspection
- Environmental compliance
- Grant funding
- Fleet asset management system
- Policy development
- Mechanical workshop management
- Contract management
- Tender evaluation
- Team leadership
- Project management
- Financial analysis
- Work planning
- Conflict resolution
- Equipment maintenance
- Data analysis
- Team building
References
- Merle Westendorp, 0424 608 796
- Andrew Brown, 0448 322 713
Leadership Experience
- Narrabri Shire Council – Fleet Operations Manager
- Narrabri Shire Council – Fleet Coordinator
- Narrabri Shire Council – Plant Coordinator
- Narrabri Shire Council – Workshop Coordinator
- Firham Pty Ltd – Owner / Operator 30 years
- Group 4 JRL President 5 years
- Narrabri JRL President 8 years
- CRL Junior Council – 2 years
- Narrabri JRL Vice President 2 years
- Narrabri Rugby League President 3 years
Certification
- IPWEA Fleet Management
- Tafe NSW
- AIS PROPRIETOR and EXAMINER CERT - NSW and QLD
- HR Vehicle Licence
- Forklift Licence
- EWP Licence
- Air Conditioning Licence
- Competent in Front Loader, skid steer
- White Card
References
References available upon request.
Timeline
Team Leader Workshop Operations
City Moreton Bay Council
02.2025 - Current
Fleet Operations Manager
Narrabri Shire Council
12.2021 - 01.2025
Fleet Coordinator
Narrabri Shire Council
05.2021 - 12.2021
Plant Coordinator
Narrabri Shire Council
07.2020 - 05.2021
Workshop Coordinator
Narrabri Shire Council
10.2019 - 06.2020
Mechanic
Narrabri Shire Council
09.2019 - 10.2019
Manager
Firham Pty Ltd
01.1989 - 01.2019
Service Manager
Cropquip Pty Ltd
01.1985 - 01.1989
Mechanic
Auscott Ltd
01.1981 - 01.1985
Apprentice Mechanic
Town Hall Gararge
01.1978 - 01.1981
Fleet Management Certificate -
TRADE CERTIFICATE - Automotive Engineering
MVTC83375
Cert 3 in Automotive -
TAFE NSW
AIS PROPRIETOR and EXAMINER CERT -
NSW
HR Vehicle Licence -
Forklift Licence -
EWP Licence -
Air Conditioning Licence -
Competent in Front Loader - skid steer
Some College (No Degree) - Organizational Leadership
Forsyth's
Some College (No Degree) - Competency
Forsyths
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