Michael Gow
David
Pearce,ACT
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Australian GEMS Regulator
Acton, ACT, ACT
01.2013 - Current
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed an online registration portal
- Increased usability for online systems
- Organized and conducted User Acceptance Testing (UAT) for new functionality for online systems.
- Managed multiple IT system changes, designing new functionality in line with regulatory legislation, managing the projects leads to produce quality products.
- Exercised delegated powers under the GEMS Act 2012
- Managed multiple cyber-security projects across the system I managed.
- Contract Management
- Managed the operations of contracted helpdesk service, facilitating bug fixes and small change requests.
- Procurement duties, including an open tender approach to market.
Assistant Director, Procurement Advice
Department Of Climate Change And Energy Efficiency
Acton, ACT, ACT
01.2012 - 01.2013
- Created and updated records and files to maintain document compliance.
- Maintained register if procurements for the Home Insulation Safety program.
- Reviewed contracts for probity and corrected schedules.
- Gave regular procurement advice for the Home Insulation Safety Program.
- Gave advice for Open Tender to Market processes.
- Changed a culture of sloppy procurement processes to be in line with Commonwealth requirements.
Senior Procurement Officer for Communications Bran
Department Of Families, Community Services FaCSIA
Greenway, ACT
06.2009 - 01.2012
- Conducted research, gathered information from multiple sources and presented results.
- Gave presentations on best practice communications procurement
- Reformed the recording of procurement expenditure by designing new systems to reflect up to date live expenditure.
- Assisted staff in contract management practices.
- Produces reports of both procurement and financial matters.
Education
Certificate IV in Small Business Management - Small Business Management
CREEDA
Narrabundah ACT 11.2004 - 11.2004
Skills
Business Development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully negotiated a significant discount on contracted Services
- Successfully implemented many new Legislative Determinations via an IT portal.
- Managed under performing staff to effectiveness though inspiration rather than punitive processes.
Timeline
Assistant Manager
Australian GEMS Regulator
01.2013 - Current
Assistant Director, Procurement Advice
Department Of Climate Change And Energy Efficiency
01.2012 - 01.2013
Senior Procurement Officer for Communications Bran
Department Of Families, Community Services FaCSIA
06.2009 - 01.2012
Certificate IV in Small Business Management - Small Business Management
CREEDA
11.2004 - 11.2004
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