Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Michael Gray

South Guildford,WA

Summary

Highly accomplished and dedicated Programme Manager with extensive experience in the Alcohol and other Drug (AOD) treatment sector. Proven ability to lead and manage teams, develop and implement effective treatment programs, and ensure compliance with regulatory standards. Expertise in fostering a culture of best practice, driving continuous quality improvement, and achieving key performance indicators.

Overview

14
14
years of professional experience

Work History

Programme Manager

Rick Hammersley Therapeutic Community, Cyrenian House
10.2021 - 03.2025
  • Facilitated professional AOD treatment services for consumers, families, and significant others within a residential setting.
  • Oversaw the effective operation of two treatment programs concurrently - Saranna Women and Children's Program and Gnangara Program for adult.
  • Developed and reviewed policies and procedures to support client rehabilitation and recovery.
  • Contributed to the development, implementation, and evaluation of the service model and continuous quality improvement processes.
  • Facilitated service planning and team-building workshops.
  • Collaborated with the General Manager (Residential Services) to ensure implementation of organizational policy and evidence-based practice.
  • Ensured appropriate service staff profile and capacity to deliver effective programs and aligned services.
  • Ensured service compliance with all external contractual and funding requirements.
  • Ensured KPIs and targets were met and reported in a timely manner.
  • Collaborated with WHS, HR, PR, and other business partners to ensure compliance with legislative requirements.
  • Monitored and developed risk management systems, business continuity, and succession planning.
  • Provided supervision, learning, development, and training opportunities to service staff.
  • Fostered an organizational culture of practice aligned with organizational vision, mission, and goals.
  • Developed workforce adherence to standards on culturally secure practice.

Programme Manager

Harry Hunter Rehabilitation Centre, Salvation Army
06.2017 - 09.2021
  • Provided leadership and direction to service staff to ensure effective program delivery.
  • Developed and reviewed policies and procedures to support client rehabilitation and recovery.
  • Oversaw annual budget planning and financial management (up to $3 million p.a.).
  • Represented the service in sector development conversations.
  • Collaborated with the Assistant Manager and Clinical Coordinator to develop the program in line with national organizational policy and evidence-based practice.
  • Ensured appropriate service staff profile and capacity to deliver effective programs and aligned services.
  • Ensured service compliance with all external contractual and funding requirements.
  • Ensured KPIs and targets were met and reported in a timely manner.
  • Collaborated with WHS, HR, PR, and other business partners to ensure compliance with legislative requirements.
  • Conducted continuous quality improvement reviews and implemented changes.
  • Established and developed relationships with allied sector services (Government and NGOs).
  • Monitored and developed risk management systems, business continuity, and succession planning.
  • Provided supervision, learning, development, and training opportunities to service staff.
  • Fostered an organizational culture of practice aligned with organizational vision, mission, and goals.
  • Developed workforce adherence to standards on culturally secure practice.

AOD Practitioner/Counsellor, Non-Residential Services/HHRC

Salvation Army
08.2012 - 08.2017
  • Completed assessment paperwork, provided one-on-one counseling, and developed goal-setting and action plans.
  • Facilitated biopsychosocial education groups and follow-up sessions.
  • Completed suicide risk assessments.
  • Completed accurate case/session notes.
  • Maintained client anonymity and confidentiality.
  • Provided clients with support through judicial and family processes.
  • Participated in sector training and development.
  • Worked in line with organizational policies and procedures.

Assessment Coordinator

Bridge House, Salvation Army
08.2015 - 08.2016
  • Supervised and conducted intake, assessment, and treatment goal planning for clients.
  • Ensured timely referrals to appropriate services.
  • Consulted with external agencies as required by individualised treatment plans.
  • Completed accurate and detailed documentation of clients’ progress.
  • Arranged referrals to appropriate external services.
  • Provided information to service users on alternative and allied treatment, relapse prevention, and harm minimization services.
  • Oversaw administration of client medication processes.
  • Liaised with the Department of Justice and Corrective Services.
  • Managed challenging behaviors.
  • Ensured client safety and welfare, working with medical staff and emergency services.
  • Ensured staff and client safety during unplanned exit processes.
  • Organized outings and recreational activities.
  • Completed accurate records, including assessments, progress reports, treatment plans, risk assessments, and statistical data.

Provisional Clinical Psychologist

Student
01.2011 - 01.2012
  • Provided assessment, psychometric evaluation, and counseling support to individuals with AOD, emotional, and behavioral complexities.
  • Worked collaboratively as part of a multidisciplinary team.
  • Maintained client records.
  • Attended and participated in individual and group supervision.
  • Provided individual counselling to adults, children and couples
  • Completed psychometric testing and reporting as required

Education

Bachelor of Arts (HONS) - Psychology

Murdoch University
Perth, Western Australia
01.2009

Skills

  • Complex problem-solving
  • Collaborative strategic planning
  • Project management
  • Team leadership and direction
  • Analytical reasoning
  • Flexible and adaptable
  • Project coordination
  • Policy and procedure improvements
  • Budgeting and resource management

Timeline

Programme Manager

Rick Hammersley Therapeutic Community, Cyrenian House
10.2021 - 03.2025

Programme Manager

Harry Hunter Rehabilitation Centre, Salvation Army
06.2017 - 09.2021

Assessment Coordinator

Bridge House, Salvation Army
08.2015 - 08.2016

AOD Practitioner/Counsellor, Non-Residential Services/HHRC

Salvation Army
08.2012 - 08.2017

Provisional Clinical Psychologist

Student
01.2011 - 01.2012

Bachelor of Arts (HONS) - Psychology

Murdoch University

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