Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Green

Williamstown,VIC

Summary

Accomplished Product Owner & Scrum Master with over a decade's experience with BOUNCEinc, developing their SaaS Venue Management software. Excellent stakeholder management and cross-functional mindset, ensuring seamless collaboration to meet market needs and business goals, primarily through an Agile approach. Proven track record in enhancing user experience and operational efficiency, with a focus on delivering impactful results and fostering team and business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Development Manager

BOUNCEinc
02.2019 - 05.2024
  • Led the development and maintenance of BOUNCE's SaaS Venue Management Software, deployed in 40+ sites across fourteen countries, taking tens of millions AUD in revenue per annum
  • Managed numerous third-party integrations, including MYOB, Mailchimp, PowerBI, Monday, RingCentral, as well as over a dozen payment gateways
  • Drove cross-functional collaboration across departments to understand and anticipate their needs and translate them into product requirements
  • Spearheaded the entire SDLC, from initial planning with stakeholders through requirements writing, testing, deployment, and feedback reviews
  • Managed the wider IT Team, including Business Analyst and System Admin roles, fostering Agile within the Team and introducing its concepts to the wider business
  • Created, prioritized, and maintained the product backlog

Systems Analyst

BOUNCEinc
02.2016 - 02.2019
  • Worked closely with the IT Manager and development team to improve the product, evaluating current systems and recommending improvements, while ensuring optimal performance levels were maintained
  • Acted as Lead Test Manager for a major software update to strengthen financial integrity, before facilitating rollout to all venues and regions
  • Responsible for bug and defect verification, reporting, and testing
  • Level 2/3 IT helpdesk support for feature requests and admin tasks

Software Administrator & Tester

BOUNCEinc
06.2013 - 02.2016
  • Responsible for all BAU Admin on the Venue Management Software
  • Coordinated rollout to several new international franchisees, including on-site Contact Centre setup, admin setup, and system training
  • Conducted system and regression testing for new releases
  • Collated data for migrations on several projects
  • Served as first-response for bug and defect reporting

Education

Bachelor of Arts - Politics

University of Essex
UK
07.2005

Skills

  • Software as a Service
  • Product Strategy & Development
  • Roadmap Planning
  • Product Backlog Management
  • Agile Methodologies
  • Scrum & Kanban
  • Sprint Planning
  • User Experience (UX)
  • Stakeholder Management
  • Project Management

Certification

  • Change Management - AIM
  • CSM - Scrum Alliance
  • Foundation Software Testing - ISTQB

Timeline

IT Development Manager

BOUNCEinc
02.2019 - 05.2024

Systems Analyst

BOUNCEinc
02.2016 - 02.2019

Software Administrator & Tester

BOUNCEinc
06.2013 - 02.2016

Bachelor of Arts - Politics

University of Essex
Michael Green