Michael Green
Williamstown,VIC
Summary
Accomplished Product Owner & Scrum Master with over a decade's experience with BOUNCEinc, developing their SaaS Venue Management software. Excellent stakeholder management and cross-functional mindset, ensuring seamless collaboration to meet market needs and business goals, primarily through an Agile approach. Proven track record in enhancing user experience and operational efficiency, with a focus on delivering impactful results and fostering team and business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Development Manager
BOUNCEinc
02.2019 - 05.2024
- Led the development and maintenance of BOUNCE's SaaS Venue Management Software, deployed in 40+ sites across fourteen countries, taking tens of millions AUD in revenue per annum
- Managed numerous third-party integrations, including MYOB, Mailchimp, PowerBI, Monday, RingCentral, as well as over a dozen payment gateways
- Drove cross-functional collaboration across departments to understand and anticipate their needs and translate them into product requirements
- Spearheaded the entire SDLC, from initial planning with stakeholders through requirements writing, testing, deployment, and feedback reviews
- Managed the wider IT Team, including Business Analyst and System Admin roles, fostering Agile within the Team and introducing its concepts to the wider business
- Created, prioritized, and maintained the product backlog
Systems Analyst
BOUNCEinc
02.2016 - 02.2019
- Worked closely with the IT Manager and development team to improve the product, evaluating current systems and recommending improvements, while ensuring optimal performance levels were maintained
- Acted as Lead Test Manager for a major software update to strengthen financial integrity, before facilitating rollout to all venues and regions
- Responsible for bug and defect verification, reporting, and testing
- Level 2/3 IT helpdesk support for feature requests and admin tasks
Software Administrator & Tester
BOUNCEinc
06.2013 - 02.2016
- Responsible for all BAU Admin on the Venue Management Software
- Coordinated rollout to several new international franchisees, including on-site Contact Centre setup, admin setup, and system training
- Conducted system and regression testing for new releases
- Collated data for migrations on several projects
- Served as first-response for bug and defect reporting
Education
Bachelor of Arts - Politics
University of Essex
UK07.2005
Skills
- Software as a Service
- Product Strategy & Development
- Roadmap Planning
- Product Backlog Management
- Agile Methodologies
- Scrum & Kanban
- Sprint Planning
- User Experience (UX)
- Stakeholder Management
- Project Management
Certification
- Change Management - AIM
- CSM - Scrum Alliance
- Foundation Software Testing - ISTQB
Timeline
IT Development Manager
BOUNCEinc
02.2019 - 05.2024
Systems Analyst
BOUNCEinc
02.2016 - 02.2019
Software Administrator & Tester
BOUNCEinc
06.2013 - 02.2016
Bachelor of Arts - Politics
University of Essex
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