Supervised team of Number employees and provided training focused on maximizing overall performance.
Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Created a positive work environment through open communication channels and fostering teamwork among staff members.
Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.