Michael Grovic

• Temp hire role through Forum Recruitment until 17th July.
• Contracted to DGS ACLS Account.
• Assisting Facilities Managers across the portfolio.
• Coordinated maintenance activities with outside vendors and Landlords to ensure timely completion of projects, reactive/corrective maintenance.

• Developed and implemented operational procedures to ensure efficient workflow.
• Assisted in the recruitment, training, and evaluation of personnel.
• Monitored daily operations for compliance with quality standards and safety regulations.
• Identified areas for process improvement and developed strategies to enhance efficiency.
• Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
• Ensured that all operational tasks were completed within established timeframes.
• Performed routine inspections of on site assets,equipment, supplies, inventory., as needed.
• Oversaw the development of budgets for projects as well as overall departmental spending, budgeted and un budgeted CAPEX delivery. Assisted in FY budgeting and monthly forecasts.
• Tenancy delivery for new incoming tenants and tenants renewal. 35 new and 6 major tenancy reconfigs delivered in FY23. Nike and Puma reconfig aprx budget 1.9M, Northface reconfig, Reebok reconfig, Hugo Boss reconfig, Jonny Biggs and Tarocash reconfig, Culture Kings reconfig. Assist new incoming tenants with pre trade requirements and filing, on site project management with defits and fit outs.
• All tenancy delivery and reconciliations involved on-site contractor management, inductions, work permit assessment and submissions, building permit approvals, final inspections and defects management and rectification.
• UN budgeted CAPEX submissions for various projects, HVAC projects, mall furniture, and food court furniture.

• Created positive work environment for employees and delivered exceptional customer service.
• Collaborated with all centre management departments to improve streamline of operations.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Maintained safety and security of centre operation.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
• Collaborated with operations managers to assess ongoing needs and plan preventive maintenance schedules.
• Proficient use of JDE and Evolution applications.

EMPORIUM MELBOURNE

• Trained new security officers on safety protocols and company standards.
• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files quickly and accurately.
• Maintained team compliance with professionalism guidelines and security team standards.
• Completed investigations of security incidents and wrote reports for permanent record.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Assessed company security risks and developed actionable solutions to be presented to management.
• Demonstrated public safety dedication through thorough patrolling of community events.
• Compiled evidence for law enforcement officials to use to prosecute criminals.

EMPORIUM MELBOURNE

• Conduct daily operations of control room equipment, CCTV, Access Control, Loading Dock Duties, Contractor sign in/out.
• Documented security-related situations and submitted in-depth reports to superiors.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Monitored fire, building and alarm systems.
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
• Wrote detailed reports regarding daily security activities and notable incidents.
• Demonstrated strong attention to detail and accuracy when providing information to Security Management.
• Detected and reported unauthorized personnel and activities.