Michael Hales

Soul Director / Secretary and Manager of Classic Espresso for over 8 years.

- Professional Barista

- Early morning starts ( 4am daily )

- All book work including bills and orders

- Managing rosters and staff for 7 day operation

- Worked 60+ hour weeks for years on end

- Established a strong loyal customer base

• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Closed out cash register and prepared cashier report at close of business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

• Taught proper procedures and strategies for success to new employees.
• Trained new employees in groups and in one-on-one scenarios.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Handled cash and processed payments accurately to avoid errors.
• Boosted company reputation by maintaining a clean, efficient, and inviting café environment.