Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Dailytasks
Certification
Timeline
Generic

Michael Hardy

Caloundra,Queensland

Summary


Professional systems engineer with comprehensive experience in designing, implementing, and optimizing complex IT infrastructures. Skilled in Entra ID, Endpoint Security Manager, Teams calling, infrastructure, cybersecurity, and cloud computing, with strong focus on team collaboration and achieving results. Known for adaptability, problem-solving abilities, and effective communication, ensuring reliable and innovative solutions in dynamic environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer

Ignite
11.2015 - Current
  • Company Overview: Partner to Spark MSP
  • Website: http://www.ignite.co.nz/
  • A varied role covering Project work and BAU
  • My role includes managing client projects, from start to finish including scoping, design and delivery
  • Supporting client infrastructures consisting of Intune, Entra ID, Teams Calling, Conditional Access Policy, Office 365, SharePoint Online, Active directory, DNS, DHCP, Group Policy, Windows Servers, Exchange Servers, SQL, SAN, VEEAM Backup, AvePoint Backup, VMware, Hyper-V, Kaseya, ConnectWise and Cloud environments
  • Trusted advisor for Ignite customers helping them grow their business in the right direction, using technology
  • Effectively liaise with Clients to ensure efficient resolution of issues
  • Provide excellent customer services to all client teams on server and desktop issues
  • Provide solid backup solutions for customers on and off site
  • Installing and upgrading, servers, and networks, and PC based desktops
  • Providing support for server, network and desktops in Microsoft environments, both physical and virtual
  • Working with customers to achieve customer satisfaction
  • Working with customers to resolve business issues, using technology
  • Partner to Spark MSP
  • Website: http://www.ignite.co.nz/
  • While working at Ignite some of my biggest projects where the following:
  • Liquigas – Exchange Migration
  • Liquigas – Intune Endpoint Migration including Defender
  • Liquigas – Teams migration
  • Liquigas – Infrastructure refresh
  • Energyworks – Teams migration
  • Firstgas – Intune implementation
  • Hospice Taranaki – Office 365 and Intune implementation
  • Agecare - Office 365 and Intune implementation
  • New Plymouth District Council - Intune implementation
  • Tuiora - Intune implementation
  • Taranaki Regional District Council - Intune implementation

Systems Administrator

SPARK DIGITAL
08.2013 - 01.2015
  • Company Overview: Website: http://www.spark.co.nz/
  • Supporting client infrastructures consisting of Intune, Entra ID, Teams Calling, Conditional Access Policy, Office 365, SharePoint Online, Active directory, DNS, DHCP, Group Policy, Windows Servers, Exchange Servers, SQL, SAN, VEEAM Backup, AvePoint Backup, VMware, Hyper-V, Kaseya, ConnectWise and Cloud environments
  • Trusted advisor for Spark customers helping them grow their business in the right direction, using technology
  • Effectively liaise with Clients to ensure efficient resolution of issues
  • Provide excellent customer services to all client teams on server and desktop issues
  • Provide solid backup solution for customer on and off site
  • Installing and upgrading, servers, and networks, and PC based desktops
  • Providing support for server, network and desktops in Microsoft environments, both physical and virtual
  • Using Kaseya remote access and management tools to monitor and maintain customer systems
  • Working with customers to achieve customer satisfaction
  • Working with customers to resolve business issues, using technology
  • Website: http://www.spark.co.nz/
  • While working for Spark some of my biggest projects where the following:
  • Liquigas – SBS unbundling project
  • Modec – Office relocation and Offshore IT upgrade on the Well Head Platform and the FPSO Raroa

Network Engineer

TENDERLINK
09.2011 - 01.2013
  • Company Overview: Website: http://www.tenderlink.com/
  • Responsible for managing the LAN and WAN daily
  • Daily management of all physical and Virtual servers
  • Support of over 130 devices, 50 users in 5 locations across 2 countries
  • Provisioning, management and troubleshooting of 4 Avaya IP500 PBX systems and 50+ Polycom Sound Point VoIP phones on separate VLAN
  • Vendor liaison and management
  • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
  • Monitor network performance and troubleshoot problem areas as needed
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
  • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
  • Monitor and test network performance and provide network performance statistics and reports
  • Participate in managing all network security solutions
  • Perform server and security audits, and system backups and recovery
  • Manage and/or provide guidance to junior members of the team
  • Website: http://www.tenderlink.com/
  • Since starting at Tenderlink I have made the following changes to the network:
  • Upgrade domain to 2008 R2 with 2 new DC’s and decommissioned old DC’s
  • Move DHCP database
  • Setup new DNS servers
  • WSUS server installed and automated Windows updates across the domain
  • Clean up AD
  • Clean up Group Policy
  • Install Print servers
  • Setup Sophos on all PC’s and make sure all PC’s are updated
  • Install Exchange 2010 and migrate all mailboxes from Keriomail
  • Rolled out new 2008 R2 servers for development team
  • Moved file repository and decommissioned old File server
  • Managed Software audit and got Tenderlink Microsoft compliant
  • Setup a backup schedule for all server using Shadow Protect
  • Designed a Disaster Recovery plan
  • Managed the Sysprep and deploy of 40 new PC’s to NP and Australian offices
  • Setup VMWare vCenter Server and consolidate management of VM hosts
  • Travelled to Australia to deploy Win7 and Office 2010
  • Installed a UPS system

Systems Administrator

STAPLES RODWAY TARANAKI
10.2007 - 09.2011
  • Company Overview: Website: http://www.staplesrodway.co.nz/
  • I have been employed by Staples Rodway Taranaki as a Systems Administrator in their Business Computing Services department from October 2007 to September 2011 being responsible for all in-house IT infrastructure supporting 100 people across 2 remote sites
  • I looked after a range of physical HP and virtualised VMware servers ranging from Windows 2003 to Windows 2008 R2 and desktops from Windows XP to Windows 7
  • My job entailed working with Terminal servers, Active Directory, DHCP, DNS, IP addressing, Exchange 2007
  • BES Server, Sharepoint, SQL databases and backups with Backup exec and Shadow Protect, HP SANs
  • I have at times been on-site at some of Staples Rodway’s larger clients providing support - one of which is Methanex where for 6 months I was on the project team for a VOIP phone upgrade, and a server migration of 35 servers between two remote sites
  • My role at Staples Rodway involved the standard break-fix work, but also being pro-active in identifying issues and bottlenecks in the network and suggesting to management resolutions to these
  • I have been involved in SAN implementation, and a SAN upgrade as well as a Terminal server build and VMware upgrade from v4 to v 4.1
  • Website: http://www.staplesrodway.co.nz/

Education

Microsoft Certified IT Professional: Enterprise Administrator -

01.2011

Microsoft Certified Technology Specialist -

01.2011

Windows Server 2008 Active Directory, Configuration -

01.2011

Windows Server 2008 Applications Infrastructure, Configuration -

01.2011

Windows Server 2008 Network Infrastructure, Configuration -

01.2011

Windows 7, Configuration -

01.2011

Managing and maintaining a Server 2003 Environment -

01.2008

A+ Comptia Technician -

01.1999

MCP (Microsoft Certified Professional) -

01.1999

MCP+I (Microsoft Certified Professional + Internet) -

01.1999

MCSE (Microsoft Certified Systems Engineer) -

01.1999

Skills

  • Customer service
  • Public relations
  • Training
  • Advising
  • Performance management
  • Mentoring
  • Honesty
  • Integrity
  • Respect
  • Representation
  • Negotiation
  • Task delegation
  • Team establishment
  • Administration
  • Planning
  • Organisational skills
  • Decision-making
  • Analysis
  • Problem-solving
  • Information gathering
  • Visualization
  • Recommendations
  • Intune
  • Entra ID
  • Teams Calling
  • Conditional Access Policy
  • Office 365
  • SharePoint Online
  • Active Directory
  • DNS
  • DHCP
  • Group Policy
  • Windows Servers
  • Exchange Servers
  • SQL
  • SAN
  • VEEAM Backup
  • AvePoint Backup
  • VMware
  • Hyper-V
  • Kaseya
  • ConnectWise
  • Cloud environments

Personal Information

Nationality: New Zealand Citizen S.A Citizen

Hobbies and Interests

  • Quality time with my wife and family
  • Entertaining at home
  • Keeping fit
  • Squash
  • Golf
  • DIY around the house

Dailytasks

  • Managing and resolving customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role
  • Ensuring established Service Levels are maintained against pre-determined SLA’s
  • Providing the escalation point for functional teams for technical resolution of all related incidents and/or tasks
  • Work on infrastructure upgrades, implementations, outages & refresh programs
  • Day to day management of the technical solutions to ensure that they continue to meet business requirements
  • Managing and planning regular patch management, scheduled maintenance, verify backups and upgrades with the team
  • Manage time in a manner to ensure all tasks are completed within specified time frames
  • Accurately and consistently perform general administration and management of supported environments
  • Maintaining a detailed understanding of appropriate products and services
  • Coordinating and working with internal team resources and vendors as required
  • Assisting other team members with any technical challenges, guiding them to resolution
  • Operating within ITIL service management processes including incident, problem and change management

Certification

· A+ Comptia Technician 1999

· MCP (Microsoft Certified Professional) 1999

· MCP+I (Microsoft Certified Professional + Internet) 1999

· MCSE (Microsoft Certified Systems Engineer) 1999

· Managing and maintaining a Server 2003 Environment 2008

· Microsoft Certified IT Professional: Enterprise Administrator 2011

· Microsoft Certified Technology Specialist 2011

· Windows Server 2008 Active Directory, Configuration 2011

· Windows Server 2008 Applications Infrastructure, Configuration 2011

· Windows Server 2008 Network Infrastructure, Configuration 2011

·Windows 7, Configuration 2011

·BOSIET Trained 2013

· Veeam Certified Engineer (VMCE) 2019

Timeline

Senior Systems Engineer

Ignite
11.2015 - Current

Systems Administrator

SPARK DIGITAL
08.2013 - 01.2015

Network Engineer

TENDERLINK
09.2011 - 01.2013

Systems Administrator

STAPLES RODWAY TARANAKI
10.2007 - 09.2011

Microsoft Certified Technology Specialist -

Windows Server 2008 Active Directory, Configuration -

Windows Server 2008 Applications Infrastructure, Configuration -

Windows Server 2008 Network Infrastructure, Configuration -

Windows 7, Configuration -

Managing and maintaining a Server 2003 Environment -

A+ Comptia Technician -

MCP (Microsoft Certified Professional) -

MCP+I (Microsoft Certified Professional + Internet) -

MCSE (Microsoft Certified Systems Engineer) -

Microsoft Certified IT Professional: Enterprise Administrator -

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Michael Hardy