Michael Harvey
South Carnarvon,Australia
Summary
Motivated team player experienced in seasonal roles with a talent for getting up to speed quickly. Delivers excellent customer service by practiced listening and speaking skills. Has a good understanding with sales and people skills. I strive for perfection and efficiency but believe that keeping the workplace a safe and happy environment for customers and staff is key to success. I'll be happy to help and hope i can make an impact.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Carnarvon Chicken Treat
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Assistant Manager
Carnarvon IGA
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
CSR
BP
12.2021 - Current
- Assisting customers with questions and inquiries about the store.
- counting and finalizing tills for changeover.
- Maintaining/cleaning work area. Pack up and restock for end of night changeover .
- keep healthy and friendly relations with other team members.
- Appropriately solving customer complaints and provide sufficient information to defuse tense situations.
Kitchen Hand
Bamboo Wok
03.2021 - 11.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
Shift Supervisor
Chicken Treat
03.2015 - 12.2020
- Learned how to handle money, how to count tills, how to process bank summaries online and how to put sale data online.
- Formulated a roster with 15 staff members. According for time off and making sure positions are filled in accordance to the time.
- learned the necessary skills for dealing with staff relations, helping staff further improve their performance and keep morale positive while on shift.
- Learned the necessary skills for customers and any inquiries/complaints regarding the store. learned appropriate language and strategies with complaints, encouraging peaceful but effective solutions.
- Counted stock for store owner. Responsible for organizing stock in store room, freezer and cool room.
Education
W.A.C.E -
Carnarvon Community College
Carnarvon 10.2018
Skills
- High energy attitude
- Problem solving abilities
- Customer relations
- Drivers license
- Reliable and trustworthy
- Good under stress
- Works efficiently in team environment and individual activities
- Efficient
Affiliations
References
- Jennifer Jacomelli - 0428608140 - Store Manager
- Shelly Goddard - 0407425615 - Previous Chicken Treat Owner
- Colin Carnarby - 0400607815 - Current Chicken Treat Owner
Timeline
Shift Supervisor
Carnarvon Chicken Treat
01.2024 - Current
Assistant Manager
Carnarvon IGA
06.2023 - Current
CSR
BP
12.2021 - Current
Kitchen Hand
Bamboo Wok
03.2021 - 11.2021
Shift Supervisor
Chicken Treat
03.2015 - 12.2020
W.A.C.E -
Carnarvon Community College
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