Michael Hatzistefanou
MELBOURNE
Summary
Dynamic transport and logistics professional with proven expertise in vendor management and customer satisfaction at Lyppard. Skilled in problem resolution and fostering strong relationships, I consistently enhance service delivery and operational efficiency, ensuring high standards and repeat business through effective communication and attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
1989
1989
years of post-secondary education
Work History
Transport and logistics
Lyppard
Melbourne
01.2019 - Current
- Established relationships with vendors and carriers, ensuring reliable service and maintaining high standards of performance.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Transport and logistics
Therapon
Burwwod
04.2009 - 01.2019
- Established relationships with vendors and carriers, ensuring reliable service and maintaining high standards of performance.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Pub attendant
Vacluse
Richmond
02.2006 - 02.2009
- Assisted in restocking supplies, which improved operational efficiency and ensured availability of products during peak hours.
- Developed strong relationships with regular patrons, resulting in increased customer loyalty and repeat business.
- Handled cash transactions accurately and efficiently, contributing to the financial integrity of daily operations.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
Education
Box Hill High School
Box Hill , VIC Diploma of Automotive Technology
Skills
- Vendor management
- Carrier relations
- Customer satisfaction
- Problem resolution
- Interpersonal skills
- Service delivery
- Communication skills
- Customer engagement
- Conflict resolution
- Quality assurance
- Attention to detail
- Team collaboration
- Client relationship management
Languages
English
First Language
Greek
Advanced (C1)
C1
Affiliations
Motor enthusiast, cars, motorcycles. Enjoys aquarium fish keeping. Socially outgoing.
Timeline
Transport and logistics
Lyppard
01.2019 - Current
Transport and logistics
Therapon
04.2009 - 01.2019
Pub attendant
Vacluse
02.2006 - 02.2009
Box Hill High School
Diploma of Automotive Technology