Michael Haynes

Support client communications across sectors like AI, defense, cybersecurity, and infrastructure.

• Assist in brand messaging consistency, ensuring seamless communications across multiple client accounts.

• Prepare PR reports and manage client-facing communications to maintain high satisfaction.

• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
• Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
• Updated internal databases with account information to maintain concise, clear records.
• Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
• Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
• Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
• Assisted in developing and implementing successful marketing strategies to increase client revenue.
• Collaborated with creative teams to develop targeted marketing materials, increasing client engagement and satisfaction.
• Streamlined billing processes, resulting in timely invoicing and improved cash flow.

Led recruitment efforts for brand talent on a weekly basis, enhancing team culture and store performance.

• Executed marketing initiatives for brand awareness, increasing visibility and driving store traffic.

• Oversaw customer communications, responding to inquiries, and organizing events, including formal fittings and product training.

• Analyzed market trends and implemented inventory management strategies to align with customer demand.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.

Conducted end-to-end recruitment for high-caliber candidates in private household staffing, focusing on skill and personality alignment.

• Managed social media channels (IG, FB, Twitter, LinkedIn, YouTube) to enhance brand engagement with high-net-worth clients.

• Developed strategic communications and brand messaging, tailored to appeal to high-net-worth clients, and strengthened company image.

• Attended networking events and built relationships to increase visibility within the industry.

• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
• Designed and led workshops on interview skills and resume writing for candidates, enhancing their success rate.

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
• Increased customer satisfaction by providing personalized style consultations and recommendations.
• Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
• Built lasting relationships through personal interaction and savings incentives to preserve clientele.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.