Michael Heaney
Charlestown,NSW
Summary
Im 49 years old married with three kids and have 20+ years in the roofing and plumbing industry however I am currently seeking to move out of plumbing and take up a support workers roll I think helping those who neap help will be e rewarding career opportunity. Being of middle age and have raised three kids of my own I now understand that with the right support anything is possible
Overview
24
24
years of professional experience
1
1
Certification
Work History
Plumber
Enviromate plumbing services
Redhead
01.2014 - Current
- Installed and repaired various plumbing systems, including residential toilets and commercial piping, in both residential and commercial properties.
- Diagnosed plumbing issues and determined appropriate solutions, achieving a [%] resolution rate on the first visit.
- Demonstrated expertise in plumbing systems, consistently delivering high-quality service and solutions that enhance client satisfaction and operational efficiency.
- Provided exceptional customer service while addressing client concerns and inquiries, achieving a 95% customer satisfaction rating through effective communication and problem-solving.
- Ensured proper functionality of tools and equipment, reducing downtime by [%] during operations.
Roof plumber
Lorn roofing pty ltd
Lorn
04.2002 - 01.2014
- Collaborated in team of three to install color bond roofs, guttering, and down pipes across lower and upper Hunter Valley for over ten years.
- Installed roofing systems according to industry standards and safety regulations.
- Inspected roofs for leaks, damages, and proper drainage solutions regularly
- Repaired and maintained plumbing systems for residential and commercial properties, ensuring compliance with safety standards and customer satisfaction.
Education
Belmont High School
Belmont , NswSkills
- Plumbing installation
- Pipe fitting
- Drainage systems
- System diagnosis
- Customer relationship management
- Team collaboration
- Equipment maintenance
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Plumbing
- Emergency response
- Water heater maintenance
- Cooking
- Cleaning
- Meal preparation
- Provide 1st aid
- Cardiopulmonary resuscitation
- Provide basic emergency life support
- Reliable
- Good with people
- Friendly, positive attitude
- Patient
- Caring
Affiliations
- Gardening
- Fishing
- Camping
- Art
- Board games
Certification
- Qualified plumber
- WWCC
- police check
- 1st aid responder
- Australia drivers license
Timeline
Plumber
Enviromate plumbing services
01.2014 - Current
Roof plumber
Lorn roofing pty ltd
04.2002 - 01.2014
Belmont High School