Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
References
Generic
Michael Hearn

Michael Hearn

ALKIMOS,WA

Summary

With a proven track record at Kinetic IT, I excel in agile infrastructure engineering and enterprise operations, blending exceptional customer service with automation expertise. My approach, characterized by a detail-oriented and empathetic focus, has significantly uplifted application security standards, showcasing my ability to innovate under pressure.

Overview

13
13
years of professional experience
2
2
Certification

Work History

Agile Infrastructure Engineer

Kinetic IT
04.2023 - Current
  • Managing and updating external and Internal Certificates
  • Unix monthly patching
  • Investigating \ Troubleshooting Linux issues
  • Monitoring Microsoft Azure and VMWare VM’s
  • Creating \ updating documentation
  • Creating changes in the ServiceNow ticket system
  • Azure Administration i.e
  • Creating and monitoring Azure resources
  • Redhat Patching
  • Create / Updating Windows GPO objects
  • Windows Server patching via WSUS and SCCM
  • External and Internal certificate renewals
  • DNS and DHCP modification
  • Microsoft Azure Administration
  • Deploy Azure resources via Devops with Infrastructure as Code (IaC)
  • Creating and resolving Incidents, Changes and Requests using the ITSM toolset with ITIL industry standards
  • Create and maintain SQS databases
  • Update applications when required
  • Uplift applications to be more inline with security standards
  • SQL Data extracts provided by the devs
  • SQL Database access management
  • Azure SQL Server migrations
  • Azure App Migration from ASEv2 to ASEv3

Enterprise Operations

Kinetic IT
11.2021 - 04.2023
  • Providing on-site support across multiple police sites
  • Providing level 2-3 support and systems administration across multiple sites for the WA Police
  • Data Centre Support out at Police Head Quarters and Midland Police Complex
  • Exchange Online/ Office 365 management using both PowerShell and OWA
  • Enterprise Printers and Print queue management/Configuration using Cirrato and Windows Printer Management
  • Secure scanning configuration set up on Enterprise Printers
  • Data backup / recovery using data protector and CommVault
  • Shared drive creation and management
  • User account and User admin account creation and management
  • Active Directory – user and group management
  • Update DNS records and add DHCP reservations
  • Group Policy – designing, testing, deployment, administration for software deployment, logon scripts, etc
  • Microsoft Azure management
  • Server monitoring using OMI and PPRTG
  • Server certificate creation and implementation
  • Storinator NAS management with FreeNAS and TrueNAS using GUI and CLI
  • Group policy management
  • Dell Chassis and iDrac management
  • Hyper-V server management
  • Managing remoteapps servers
  • Managing ISCSI QNAP servers
  • Managing and monitoring WDS and RDS servers
  • Physical and Virtual Server Creation
  • Basic network switch management using Unifi network management
  • Wi-Fi user creation with PFSense and OpenSense
  • VPN and Firewall Access control using PFSense\OpenSense\Unifi Firewall\Windows Group Policy
  • Logging tickets with Service Manager 9 and Jira using ITIL Concepts
  • Providing ADHOC support to WA Police critical systems

Desktop Support

Kinetic IT
09.2019 - 11.2021
  • Provide levels 2 support across multiple WA Police Sites
  • Providing on-site support across multiple WA Police Sites
  • Setup network infrastructure and computers\devices to assist WA Police to locate Chloe
  • Setup new sites for critical Police Assistance Staff for Covid
  • Providing OnCall and VIP support
  • Office 365 end user support I.e., outlook, one drive, Teams
  • Citirx and Microsoft VDI support
  • Windows 10 support
  • Android and iPhone support
  • Microsoft Intune and Mobile Device Management (MDM)
  • Logging tickets and ticket management via HPSM
  • Training and supporting junior technicians
  • Creating / Updating work instructions
  • Port Patching
  • Logging tickets with external vendors
  • Logging tickets with Service Manager 9 using ITIL Concepts

Systems Administrator

Realcognita
06.2014 - 09.2019
  • Provide levels 2-3 support and systems administration for 350 users across 7 sites
  • Server 2003/2008/2012 – install, configure, manage
  • WSUS – build server infrastructure, manage clients and updates
  • Active Directory – user and group management
  • Exchange 2003 – administration, message tracking, migrations
  • Deploy and patch switches on a regular basis
  • Create and configure shares on Linux servers
  • Office 365 administration, message tracking, migrations
  • Update DNS records and add DHCP reservations
  • Group Policy – designing, testing, deployment, administration for software deployment, logon scripts, etc
  • Anti-virus (Sophos, McAfee) – deployment
  • Purchasing – workflows, quotes
  • Migrating users from Microsoft Outlook to VMWare Zimbra
  • Print Server – create and manage shared printer objects
  • File Server – manage folder structures, shares, NTFS
  • DFS – manage namespaces and targets
  • Print Server – create and manage shared printer objects
  • Backups (TSM) – monitoring, media handling, restores, archiving and ad-hoc backups
  • Citrix (XenApp 6 Fundamentals) – manages users and licencing
  • Anti-virus (Sophos, McAfee) – deployment and administration
  • Web security (Sophos) – monitor, manage, reporting
  • Telephony Lync (2010) – user management and Support
  • Assist senior system admins when needed
  • Technical documentation
  • Remote Access – deploy and manage infrastructure for remote constriction sites, support various VPN platforms, manage two-factor authentication tokens
  • Training – materials preparation and presentation
  • Create and configure network shares on Linux servers
  • Manage and monitor IT operations dashboard
  • Ticket logging via Jira

ICT Support

Realcognita
Perth, WA
09.2011 - 06.2014
  • Provide levels 1 support and systems administration for over 700 users across 7 sites
  • Windows XP/7/8 – install, configure, imaging
  • Active Directory – user and group management
  • Configuring pc and Apple Mac’s for new users
  • Zimbra Email support
  • Office 365 Support
  • Troubleshooting and fixing computers (Windows and Apple Mac)
  • Configuring VMWare with Windows XP to use on apple mac’s
  • Service Desk – incident management, manage reporting, helpdesk software administration
  • Asset management – record keeping
  • Lync 2010 Install
  • Troubleshooting and fixing computer hardware and peripherals
  • Provide support for a wide range of Chat systems including but not limited to Lync, Slack, HipChat
  • Purchasing – workflows, quotes, CAPEX requests
  • Technical documentation
  • Ticket logging via Jira

Education

ICA40405 - Certificate IV - Information Technology (Networking), Network Architecture, Network Programming, Linux, Novell, Wireless

West Coast Institute of Training

ICA30105 - Certificate III - Information Technology (Applications), Advanced Office, Programming

West Coast Institute of Training

ICA30105 - Certificate III - Information Technology (Support), Hardware Support

West Coast Institute of Training

ICA30105 - Certificate III - Information Technology (Network Administration), Networking

West Coast Institute of Training

Skills

  • Ability to work autonomously and in a team environment
  • Working knowledge of network concepts - LAN, routing, etc
  • Excellent communications skills
  • Exceptional empathy-based customer focus
  • Ability to work under pressure
  • Scripting knowledge
  • Automation of systems
  • Detail Oriented
  • Exceptional customer service

Certification

SkillSoft:

· ITIL 4 Foundation

Microsoft:

· AZ-900 - Azure Fundamentals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programs

References

References available on request

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Michael Hearn