Michael Hogg
Education Support Practitioner & Instructor
Aspenale Gardens,VIC
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Disability Support Carer
Michael Hogg
Aspenale Gardens, VIC
03.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Educator Assistant
Department Of Education
Aspendale, VIC
01.2020 - Current
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Assumed leadership roles in classes and summer activities.
- Built relationships and communicated with parents to provide best learning environment for children.
- Differentiated instruction to meet needs of diverse learners.
- Replenished classroom supply levels to support planned lessons and activities.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
Educator Assistant
Anzuk Education
Aspenale Gardens, VIC
09.2019 - 12.2022
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Assumed leadership roles in classes and summer activities.
- Built relationships and communicated with parents to provide best learning environment for children.
- Differentiated instruction to meet needs of diverse learners.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Replenished classroom supply levels to support planned lessons and activities.
- Developed and implemented engaging lesson plans to keep learner attention.
- Managed classroom activities, parent conferences and lesson plans.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Mentored and tutored individual students needing additional help.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
Handyman
Michael Hogg
Aspenale Gardens, VIC
02.2016 - 08.2019
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Educated clients on how to maintain systems, upholding high standards of customer service.
- Inspected appliances to make or plan repairs, order new ones or contact property managers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Removed and repaired carpet and wood flooring.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Properly refurbished furniture and ordered new pieces when needed.
- Maintained inventory of supplies to complete various repairs on plumbing, lighting or other systems.
- Responded to maintenance requests in commercial and residential property with great speed and efficiency.
- Completed over 100 maintenance jobs for residential and commercial property owners.
- Studied system requirements to order components and parts and perform acceptance tests.
Technical Support Specialist
St Paul's Anglican Grammar School
Warragul, VIC
01.2010 - 08.2014
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved 6 technical support inquiries per day.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel and school database
- Maintained and updated [Type] customer service database.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Recorded and maintained relevant notes for each client and work order.
- Fielded average of [Number] inbound phone calls to deliver support and remotely resolve service issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Activated accounts for clients interested in new services.
- Promoted efficiency among departments with prompt resolution of system issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Submitted service tickets for equipment maintenance requests.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Electronics Technician
Michael Hogg
Aspenale Gardens, VIC
02.2011 - 08.2011
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Designed and constructed new equipment to meet engineering experiment requirements.
- Improved production by studying and applying build and test applications.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Conferred with engineers and designers to investigate and solve failure issues.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Built LED Light Diffuser, Switch and Circuit board with surface mount components, inspected parts and tested products to find and correct faults.
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Maintained system logs or manuals to document testing or operation of equipment.
Instructor
Chisholm Institute
Cranbourne, VIC
02.2010 - 12.2010
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized learning plans based on student performance and feedback.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Facilitated learning with creation of engaging written and oral assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Promoted classroom safety, collaboration and best practices.
- Reviewed class and student records to identify improvement opportunities.
- Improved student performance by defining clear goals and communicating performance metrics.
Instructor /Trainer Engineer
Ignite Business Services
Centurion, South Africa
07.2001 - 07.2009
- Includes working as a Engineer for Amcotec, Breakpoint Solutions
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Collaborated with administration to secure departmental budget increase.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Oversaw curriculum development and implementation in alignment with best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Communicated student progress to parents and guardians for collaborative approach to educational goals.
- Promoted classroom safety, collaboration and best practices.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Reviewed class and student records to identify improvement opportunities.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Optimized learning plans based on student performance and feedback.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Improved student performance by defining clear goals and communicating performance metrics.
- Facilitated learning with creation of engaging written and oral assignments.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Information Technology Specialist
Sun Microsystems (I) Pvt.Ltd
Midrand, South Africa
01.1997 - 11.2001
- This includes working at Q Vector/Comparex and the transfer to Sun Microsystems
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Used ticketing systems to manage and process support actions and requests.
- Performed tests of functionality, security and performance of different workstations and devices.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
- Used [Type] scripting skills to contribute to internal technical tools.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Assisted with updating technical support best practices for use by team.
- Communicated regularly with customers concerning data exchange and technology integration.
- Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Set up network profiles, security permissions and file sharing systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Prepared reports by collecting, analyzing and summarizing information.
- Attended regular client meetings to report project progress and address questions.
Education
Cert IV CHC40213 - Cert IV Education Support CHC40213
Skills Plus Brace Training
Frankston, VIC 11.2018 - 08.2019
Diploma VET TAE50111 - Dip Vocational Education And Training TAE50111
Skills Plus Brace Training
Frankston, VIC 02.2015 - 10.2015
No Degree - CERT IV Training And Assessment
Apcot Solutions
Melbourne, VIC 04.2001 -
No Degree - VMware ESXi 5.5 2015
VMware
Online 04.2001 -
No Degree - Veeam Backup & Replication 2015
Veeam Backup
Online Home Lab 04.2001 -
No Degree - Microsoft System Centre 2012 (Completed 2014)
Microsoft
Microsoft Online , Home Lab 04.2001 -
No Degree - Computer Networking And Telecommunications (2013)
Cisco Networking Academy
Online 04.2001 -
No Degree - Project Management Using CMMI For Beginners. (2013
Tutorialspoint
Online 04.2001 -
Diploma in Information Technology - Computer Networking, Web Dev & Database
Chisholm Tafe
Berwick, VIC Online 02.2011 - 10.2011
Certification - Solaris 10 Systems Administrator
Sun Microsystems
Midrand , South Africa 04.2008 - 07.2008
Symantec Technical Specialist Enterprise Vault 7. - Computer Software And Media Applications
Symantec Technical Services
Symantec Education Online 07.2007 - 11.2007
Solaris 9 Certification - Computer Networking And Telecommunications
Sun Microsystems
Sun Microsystems Education 05.2005 - 06.2005
Certification - Information Technology Backups
Synstar
Synstar International 03.2005 - 05.2005
Certification - Information Technology
CS Holdings/Bytes Technology
Midrand South Africa 02.2005 - 03.2005
Certification - Information Technology - Anti Virus
CS Holdings/Bytes Technology
Midrand South Africa 02.2005 - 03.2005
Diploma - Business Administration And Management
Damlin
Johannesburg, South Africa 03.2004 - 11.2004
Certification - Solaris 7 & 8 Systems Administration Certification
Sun Microsystems
Midrand South Africa 03.2001 - 06.2001
Certificate - Information Technology
BrainBench
Online 08.2001 - 09.2001
Certification - Education
Executrain S,A,
Sandton Johannesburg 06.1999 - 07.1999
Skills
Case management
undefinedScouts
Terrain
Management
Topo
Lead
Work Availability
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Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Disability Support Carer
Michael Hogg
03.2022 - Current
Educator Assistant
Department Of Education
01.2020 - Current
Educator Assistant
Anzuk Education
09.2019 - 12.2022
Cert IV CHC40213 - Cert IV Education Support CHC40213
Skills Plus Brace Training
11.2018 - 08.2019
Handyman
Michael Hogg
02.2016 - 08.2019
Diploma VET TAE50111 - Dip Vocational Education And Training TAE50111
Skills Plus Brace Training
02.2015 - 10.2015
Electronics Technician
Michael Hogg
02.2011 - 08.2011
Diploma in Information Technology - Computer Networking, Web Dev & Database
Chisholm Tafe
02.2011 - 10.2011
Instructor
Chisholm Institute
02.2010 - 12.2010
Technical Support Specialist
St Paul's Anglican Grammar School
01.2010 - 08.2014
Certification - Solaris 10 Systems Administrator
Sun Microsystems
04.2008 - 07.2008
Symantec Technical Specialist Enterprise Vault 7. - Computer Software And Media Applications
Symantec Technical Services
07.2007 - 11.2007
Solaris 9 Certification - Computer Networking And Telecommunications
Sun Microsystems
05.2005 - 06.2005
Certification - Information Technology Backups
Synstar
03.2005 - 05.2005
Certification - Information Technology
CS Holdings/Bytes Technology
02.2005 - 03.2005
Certification - Information Technology - Anti Virus
CS Holdings/Bytes Technology
02.2005 - 03.2005
Diploma - Business Administration And Management
Damlin
03.2004 - 11.2004
Certificate - Information Technology
BrainBench
08.2001 - 09.2001
Instructor /Trainer Engineer
Ignite Business Services
07.2001 - 07.2009
No Degree - CERT IV Training And Assessment
Apcot Solutions
04.2001 -
No Degree - VMware ESXi 5.5 2015
VMware
04.2001 -
No Degree - Veeam Backup & Replication 2015
Veeam Backup
04.2001 -
No Degree - Microsoft System Centre 2012 (Completed 2014)
Microsoft
04.2001 -
No Degree - Computer Networking And Telecommunications (2013)
Cisco Networking Academy
04.2001 -
No Degree - Project Management Using CMMI For Beginners. (2013
Tutorialspoint
04.2001 -
Certification - Solaris 7 & 8 Systems Administration Certification
Sun Microsystems
03.2001 - 06.2001
Certification - Education
Executrain S,A,
06.1999 - 07.1999
Information Technology Specialist
Sun Microsystems (I) Pvt.Ltd
01.1997 - 11.2001