Overview
Work History
Education
Skills
Scouts
Work Availability
Quote
Timeline
Receptionist
Michael Hogg

Michael Hogg

Education Support Practitioner & Instructor
Aspenale Gardens,VIC

Overview

29
29
years of professional experience
4
4
years of post-secondary education

Work History

Disability Support Carer

Michael Hogg
Aspenale Gardens, VIC
03.2022 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Educator Assistant

Department Of Education
Aspendale, VIC
01.2020 - Current
  • Collaborated with adults and children to provide safe and educational experience.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
  • Assumed leadership roles in classes and summer activities.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Differentiated instruction to meet needs of diverse learners.
  • Replenished classroom supply levels to support planned lessons and activities.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Mentored and tutored individual students needing additional help.
  • Taught courses under guidance of senior instructors.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Copied, organized and distributed classroom assignments or other paperwork.

Educator Assistant

Anzuk Education
Aspenale Gardens, VIC
09.2019 - 12.2022
  • Collaborated with adults and children to provide safe and educational experience.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
  • Assumed leadership roles in classes and summer activities.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Differentiated instruction to meet needs of diverse learners.
  • Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
  • Replenished classroom supply levels to support planned lessons and activities.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Managed classroom activities, parent conferences and lesson plans.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Mentored and tutored individual students needing additional help.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Copied, organized and distributed classroom assignments or other paperwork.

Handyman

Michael Hogg
Aspenale Gardens, VIC
02.2016 - 08.2019
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Educated clients on how to maintain systems, upholding high standards of customer service.
  • Inspected appliances to make or plan repairs, order new ones or contact property managers.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Removed and repaired carpet and wood flooring.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed minor wall repair, installed drywall and applied wallpaper.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
  • Properly refurbished furniture and ordered new pieces when needed.
  • Maintained inventory of supplies to complete various repairs on plumbing, lighting or other systems.
  • Responded to maintenance requests in commercial and residential property with great speed and efficiency.
  • Completed over 100 maintenance jobs for residential and commercial property owners.
  • Studied system requirements to order components and parts and perform acceptance tests.

Technical Support Specialist

St Paul's Anglican Grammar School
Warragul, VIC
01.2010 - 08.2014
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved 6 technical support inquiries per day.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel and school database
  • Maintained and updated [Type] customer service database.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Recorded and maintained relevant notes for each client and work order.
  • Fielded average of [Number] inbound phone calls to deliver support and remotely resolve service issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Activated accounts for clients interested in new services.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Submitted service tickets for equipment maintenance requests.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Electronics Technician

Michael Hogg
Aspenale Gardens, VIC
02.2011 - 08.2011
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
  • Created, aligned and optimized electrical instrumentation and testing equipment.
  • Enhanced real-world system operation by standardizing production and field installation processes.
  • Designed and constructed new equipment to meet engineering experiment requirements.
  • Improved production by studying and applying build and test applications.
  • Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
  • Built LED Light Diffuser, Switch and Circuit board with surface mount components, inspected parts and tested products to find and correct faults.
  • Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
  • Maintained system logs or manuals to document testing or operation of equipment.

Instructor

Chisholm Institute
Cranbourne, VIC
02.2010 - 12.2010
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Enhanced student comprehension and shortened learning process through new teaching methods.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Increased student participation via engaging lectures and assignments.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized learning plans based on student performance and feedback.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Promoted classroom safety, collaboration and best practices.
  • Reviewed class and student records to identify improvement opportunities.
  • Improved student performance by defining clear goals and communicating performance metrics.

Instructor /Trainer Engineer

Ignite Business Services
Centurion, South Africa
07.2001 - 07.2009
  • Includes working as a Engineer for Amcotec, Breakpoint Solutions
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Collaborated with administration to secure departmental budget increase.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Communicated student progress to parents and guardians for collaborative approach to educational goals.
  • Promoted classroom safety, collaboration and best practices.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Reviewed class and student records to identify improvement opportunities.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Optimized learning plans based on student performance and feedback.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Increased student participation via engaging lectures and assignments.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Enhanced student comprehension and shortened learning process through new teaching methods.
  • Tested students to assess progress and adapted learning plans in alignment with performance.

Information Technology Specialist

Sun Microsystems (I) Pvt.Ltd
Midrand, South Africa
01.1997 - 11.2001
  • This includes working at Q Vector/Comparex and the transfer to Sun Microsystems
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Facilitated best user experience through continuous support and communication of system changes.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Used ticketing systems to manage and process support actions and requests.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
  • Used [Type] scripting skills to contribute to internal technical tools.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
  • Assisted with updating technical support best practices for use by team.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Researched product and issue resolution tactics to address customer concerns.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
  • Supervised and monitored delivery of contractual services according to SLA agreements.
  • Set up network profiles, security permissions and file sharing systems.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Attended regular client meetings to report project progress and address questions.

Education

Cert IV CHC40213 - Cert IV Education Support CHC40213

Skills Plus Brace Training
Frankston, VIC
11.2018 - 08.2019

Diploma VET TAE50111 - Dip Vocational Education And Training TAE50111

Skills Plus Brace Training
Frankston, VIC
02.2015 - 10.2015

No Degree - CERT IV Training And Assessment

Apcot Solutions
Melbourne, VIC
04.2001 -

No Degree - VMware ESXi 5.5 2015

VMware
Online
04.2001 -

No Degree - Veeam Backup & Replication 2015

Veeam Backup
Online Home Lab
04.2001 -

No Degree - Microsoft System Centre 2012 (Completed 2014)

Microsoft
Microsoft Online , Home Lab
04.2001 -

No Degree - Computer Networking And Telecommunications (2013)

Cisco Networking Academy
Online
04.2001 -

No Degree - Project Management Using CMMI For Beginners. (2013

Tutorialspoint
Online
04.2001 -

Diploma in Information Technology - Computer Networking, Web Dev & Database

Chisholm Tafe
Berwick, VIC Online
02.2011 - 10.2011

Certification - Solaris 10 Systems Administrator

Sun Microsystems
Midrand , South Africa
04.2008 - 07.2008

Symantec Technical Specialist Enterprise Vault 7. - Computer Software And Media Applications

Symantec Technical Services
Symantec Education Online
07.2007 - 11.2007

Solaris 9 Certification - Computer Networking And Telecommunications

Sun Microsystems
Sun Microsystems Education
05.2005 - 06.2005

Certification - Information Technology Backups

Synstar
Synstar International
03.2005 - 05.2005

Certification - Information Technology

CS Holdings/Bytes Technology
Midrand South Africa
02.2005 - 03.2005

Certification - Information Technology - Anti Virus

CS Holdings/Bytes Technology
Midrand South Africa
02.2005 - 03.2005

Diploma - Business Administration And Management

Damlin
Johannesburg, South Africa
03.2004 - 11.2004

Certification - Solaris 7 & 8 Systems Administration Certification

Sun Microsystems
Midrand South Africa
03.2001 - 06.2001

Certificate - Information Technology

BrainBench
Online
08.2001 - 09.2001

Certification - Education

Executrain S,A,
Sandton Johannesburg
06.1999 - 07.1999

Skills

Case management

undefined

Scouts

Terrain

Management

Topo

Lead

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Believe those who are seeking the truth. Doubt those who find it.
André Gide

Timeline

Disability Support Carer

Michael Hogg
03.2022 - Current

Educator Assistant

Department Of Education
01.2020 - Current

Educator Assistant

Anzuk Education
09.2019 - 12.2022

Cert IV CHC40213 - Cert IV Education Support CHC40213

Skills Plus Brace Training
11.2018 - 08.2019

Handyman

Michael Hogg
02.2016 - 08.2019

Diploma VET TAE50111 - Dip Vocational Education And Training TAE50111

Skills Plus Brace Training
02.2015 - 10.2015

Electronics Technician

Michael Hogg
02.2011 - 08.2011

Diploma in Information Technology - Computer Networking, Web Dev & Database

Chisholm Tafe
02.2011 - 10.2011

Instructor

Chisholm Institute
02.2010 - 12.2010

Technical Support Specialist

St Paul's Anglican Grammar School
01.2010 - 08.2014

Certification - Solaris 10 Systems Administrator

Sun Microsystems
04.2008 - 07.2008

Symantec Technical Specialist Enterprise Vault 7. - Computer Software And Media Applications

Symantec Technical Services
07.2007 - 11.2007

Solaris 9 Certification - Computer Networking And Telecommunications

Sun Microsystems
05.2005 - 06.2005

Certification - Information Technology Backups

Synstar
03.2005 - 05.2005

Certification - Information Technology

CS Holdings/Bytes Technology
02.2005 - 03.2005

Certification - Information Technology - Anti Virus

CS Holdings/Bytes Technology
02.2005 - 03.2005

Diploma - Business Administration And Management

Damlin
03.2004 - 11.2004

Certificate - Information Technology

BrainBench
08.2001 - 09.2001

Instructor /Trainer Engineer

Ignite Business Services
07.2001 - 07.2009

No Degree - CERT IV Training And Assessment

Apcot Solutions
04.2001 -

No Degree - VMware ESXi 5.5 2015

VMware
04.2001 -

No Degree - Veeam Backup & Replication 2015

Veeam Backup
04.2001 -

No Degree - Microsoft System Centre 2012 (Completed 2014)

Microsoft
04.2001 -

No Degree - Computer Networking And Telecommunications (2013)

Cisco Networking Academy
04.2001 -

No Degree - Project Management Using CMMI For Beginners. (2013

Tutorialspoint
04.2001 -

Certification - Solaris 7 & 8 Systems Administration Certification

Sun Microsystems
03.2001 - 06.2001

Certification - Education

Executrain S,A,
06.1999 - 07.1999

Information Technology Specialist

Sun Microsystems (I) Pvt.Ltd
01.1997 - 11.2001

Similar Profiles

CREATE PROFILE
Michael HoggEducation Support Practitioner & Instructor