MICHAEL HOLLAND
METFORD,FmkPvyR
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
24
24
years of professional experience
Work History
Retail Salesperson
Domayne
Rutherford, New South Wales
12.2023 - Current
- Greeted customers and provided product information.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Demonstrated knowledge of store products and services to answer customer inquiries.
- Operated cash registers to process payments from customers.
- Stocked shelves with new merchandise, organized displays, rotated stock and removed out-of-date items.
Retail Salesperson
Harvey Norman Maitland
Maitland / Rutherford, Nsw
11.1999 - 11.2023
- Maintained a clean working environment by sweeping, vacuuming, dusting and mopping floors.
- Greeted customers and provided product information.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Demonstrated knowledge of store products and services to answer customer inquiries.
- Provided excellent customer service through personal interactions with shoppers as well as over the phone.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of transactions including sales slips or tickets.
- Participated in team meetings to discuss performance goals or strategies for improvement.
- Collaborated with other employees to maintain an effective workflow throughout the store.
- Attended training sessions on new products or services offered by the store.
- Completed necessary paperwork related to sales transactions accurately and promptly.
- Inspected returned items for damage before restocking them on shelves.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Educated customers on product and service offerings.
- Helped customers select products best fitting personal needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Identified customer needs and adjusted product offering to align with opportunities.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Saint Pius X
Adamstown, NSWSkills
- Reference selling
- Organization
- Customer care
- Product description
- Customer Service
- Suggestive Selling
- Complaint Management
- Customer Assistance
- Teamwork
References
References available upon request.
Timeline
Retail Salesperson
Domayne
12.2023 - Current
Retail Salesperson
Harvey Norman Maitland
11.1999 - 11.2023
High School Diploma -
Saint Pius X
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