MICHAEL HOLLOWAY
Adelaide,Australia
Summary
Proven to excel in dynamic environments, I leveraged upselling strategies and brand awareness at OTR to significantly enhance customer retention and sales. My adeptness at building rapport, coupled with promotional expertise, consistently fostered long-term client relationships and boosted revenue. My coaching skills further ensured team efficiency and peak performance.
Overview
7
7
years of professional experience
Work History
Console Operator / Managerial Assistant
OTR
Murray Bridge, SA
09.2022 - 01.2024
- Trained new employees on gas station operations, customer service, and safety procedures.
- Performed daily inventory checks to ensure stock levels met customer demand.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates while adhering to company policies and adherence.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Ordered stock and shelved incoming goods.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Prepared daily records of food and gas sales and balanced register drawers.
- Resolved customer complaints in an efficient manner while adhering to company policies and procedures.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Greeted customers and provided excellent customer service.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
Contractor
AJB Mastersheds
09.2020 - 03.2022
- Exceeded industry standards in terms of quality control measures by consistently monitoring materials used during construction
- Identified and eliminated safety risks through additional training
- Installed drywall, siding and other structural components
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships
- Used variety of hand and power tools to complete tasks
- Mitigated potential risks associated with construction sites through proactive identification of hazards
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed
- Streamlined scheduling processes to ensure optimal use of resources, minimizing downtime between projects and maximizing team efficiency
- Inspected tools and equipment to maintain safety and efficiency
- Worked closely with owners throughout process to keep projects in line with individual visions
- Helped with door and window installations
Tattoo Apprentice
Tattoo Asylum
Seacliff and Hindley
03.2019 - 07.2020
- Enhanced client satisfaction by providing personalized tattoo designs tailored to their preferences and style.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Ensured proper aftercare instructions were provided to clients following each session, promoting healing, and minimizing potential complications post-tattooing.
- Presented template design sheets for customers to review.
- Collaborated in a team-based environment to maximize customer satisfaction with services.
- Maintained the schedule and kept appointment times.
Customer Service
Terminus Hotel
08.2016 - 01.2019
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours across night, weekend, and holiday shifts
- Assisted in setting up and breaking down kitchen stations
- Labeled and stored all food items correctly and checked expiration dates routinely
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Developed and managed relationships with customers to increase customer loyalty
- Streamlined the checkout process for faster service and improved customer experience
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
Kitchen Hand & Waiter
Café 6
01.2017 - 05.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Sanitized dining ware and kitchen equipment according to health code standards
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Made food according to standard recipes with requested changes for customer satisfaction
- Learned other teammates' work tasks to train as backup
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Plated hot meals and salads in aesthetically pleasing arrangements
- Circulated kitchen area to receive work assignments and identify support tasks
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Maintained composure and work quality while under stress
- Maintained high personal grooming standards and uniform presentation
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
Education
Certificate III - Retailing
TAFE SA
SA01.2021
Certificate III - Business
TAFE SA
SA01.2017
Skills
- Upselling strategies
- Performance tracking
- Building rapport
- Promotional expertise
- Brand awareness
- Sales training
- Upselling products
- Promotional sales
- Coaching and mentoring
- Sales experience
Additional Information
- WHS Safety Check, Safe Work SA, 2022
- Typing Proficiency Test, 89 wpm, 2021
- Employability Skills Training, 2020
- Consolidation Spatial Skills, 2019
- Number Skills, 2018
- Diversity & Inclusion in the Workplace, 2018
- Work Protocols, 2018
- Communicate for Work, 2018
- Work in a Digital World, 2018
- Health & Safety Fundamentals, 2018
- Digital Imaging, 2016
- Intro to Darkroom, 2016
- Hand Made Photography, 2016
- Camera B, 2016
- Camera A, 2015
- Conflict Resolution, 2015
- Beer & Wine Knowledge, 2015
- Cocktails Short Course, 2015
Timeline
Console Operator / Managerial Assistant
OTR
09.2022 - 01.2024
Contractor
AJB Mastersheds
09.2020 - 03.2022
Tattoo Apprentice
Tattoo Asylum
03.2019 - 07.2020
Kitchen Hand & Waiter
Café 6
01.2017 - 05.2017
Customer Service
Terminus Hotel
08.2016 - 01.2019
Certificate III - Retailing
TAFE SA
Certificate III - Business
TAFE SA
Similar Profiles
Rushita SavaliyaRushita Savaliya
Console Operator at OTRConsole Operator at OTR
Savio RajuSavio Raju
Team Member at OTRTeam Member at OTR
MANU JOHNYMANU JOHNY
Console Operator at OTRConsole Operator at OTR
Cooper JennerCooper Jenner
Shop Assistant at OTRShop Assistant at OTR
Sujit RasailySujit Rasaily
Chef at Tandoori TemptationsChef at Tandoori Temptations