Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Michael Huseyin

Melbourne,VIC

Summary

Home Lending Executive with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Outgoing and people-oriented while being proficient at building and maintaining professional relationships

Overview

8
8
years of professional experience

Work History

Mobile Home Lending Executive

Commonwealth Bank
01.2022 - Current
  • Sourced, developed and maintained relationships with customers, referral partners and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Team Lead

National Australia Bank
06.2021 - 01.2022
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Mobile Home Lending Executive

National Australia Bank
02.2021 - 06.2021
  • Sourced, developed and maintained relationships with customers, referral partners and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Mobile Banker

National Australia Bank
07.2019 - 02.2021
  • Sourced, developed and maintained relationships with customers, referral partners and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Home Loan Specialist

National Australia Bank
07.2017 - 07.2019
  • Contacted customers with Letter of Instructions to refinance to another financial institution with the intention to retain business
  • Turned detracting customers into future advocates through understanding and negotiating their situation to favourable outcomes
  • Worked together with a number of business units including Credit, Quality, Pricing, NAB Broker, Retail & Small Business Banking
  • Dealt with extremely urgent, sensitive and complex files
  • Resolved time sensitive customer complaints
  • Stakeholder management

Case Manager

Collection House Limited
09.2015 - 07.2017
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Education

Tier 2 AFSL Secured Lending Accreditation

National Australia Bank
2017

Certificate III Financial Services

Kaplan Learning
2016

Bachelor of Arts -

Victoria University

Braybrook College
2009

Skills

  • Strong interpersonal skills
  • Excellent negotiation skills
  • Exceptional customer service skills
  • Stakeholder management
  • Ability to present myself and the business in a professional manner at all times
  • Able to work effectively alone or within a team environment
  • Advanced computer skills, including use of Microsoft Office
  • Ability to work in fast and high pressure environments

Volunteer Work

  • Lost Dogs Home (2018 & 2019)

References

All organisations are able to confirm employment through their relevant HR departments, contact details can be provided upon request

Timeline

Mobile Home Lending Executive

Commonwealth Bank
01.2022 - Current

Team Lead

National Australia Bank
06.2021 - 01.2022

Mobile Home Lending Executive

National Australia Bank
02.2021 - 06.2021

Mobile Banker

National Australia Bank
07.2019 - 02.2021

Home Loan Specialist

National Australia Bank
07.2017 - 07.2019

Case Manager

Collection House Limited
09.2015 - 07.2017

Tier 2 AFSL Secured Lending Accreditation

National Australia Bank

Certificate III Financial Services

Kaplan Learning

Bachelor of Arts -

Victoria University

Braybrook College

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Michael Huseyin