Michael Jaques
Newtown,VIC
Summary
With a proven track record at Services Australia, I excel in enhancing workplace safety and fostering staff/community engagement through expert risk assessments and strong relationship building. My skills in workplace inspections and effective communication have allowed our workplace to continue to be a safe work environment. My involvement in community engagement shines a light on my ability to successfully communicate with varied community organisations.
Overview
29
29
years of professional experience
Work History
Health and Safety Representative
Services Australia
02.2023 - Current
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Evaluated new equipment for safety compliance, ensuring a safe work environment for all employees.
Community Engagement Officer
Services Australia
02.2009 - Current
- Conducted analysis of community needs and resources to support strategic plans.
- Developed strong partnerships with local organizations, fostering a collaborative approach to community engagement.
- Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
Prison Liaison Officer
Services Australia
01.2006 - 01.2009
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Established effective communication channels by collaborating with various departments and stakeholders.
Customer Service Officer
Services Australia
12.1995 - 12.2005
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
VCE -
St Joseph's College
Geelong12.1988
Skills
- Workplace inspections
- Hazard Identification
- Safety Training
- Problem-solving abilities
- Organizational Skills
- Relationship Building
- Teamwork and Collaboration
- Excellent Communication
- Risk Assessment
- Written Communication
Timeline
Health and Safety Representative
Services Australia
02.2023 - Current
Community Engagement Officer
Services Australia
02.2009 - Current
Prison Liaison Officer
Services Australia
01.2006 - 01.2009
Customer Service Officer
Services Australia
12.1995 - 12.2005
VCE -
St Joseph's College
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