Michael Jeffries

As an Operational Services Officer, I possess a diverse skill set, enabling me to fulfill all mandatory cleaning duties encompassing ICU, Recovery, infectious disease, and general ward cleaning. My skill set extends to specialized areas, including the Central Sterilizing Department and Heart Valve Bank. In the position of porterage, I demonstrate comprehensive knowledge, proficiently handling tasks such as patient transportation, including deceased individuals. I am known for my polite and courteous communication with nurses, patients, and hospital visitors. Furthermore, my experience in the intensive care unit highlights my ability to provide critical care to patients while maintaining composure under pressure during emergencies. In addition, I have consistently showcased my capacity to meet outcomes as a team member or individually. Moreover, I possess a thorough understanding of and have demonstrated adherence to Occupational Health and Safety (OH&S) policies within the workplace.

Key Accountabilities:

• Exceeded performance: targets by consistently delivering outstanding service results within the department.
• Adherence to Protocols: Follow strict infection control procedures to prevent the spread of infections within the hospital.
• Proper Disposal: Dispose of waste, including medical waste, according to established guidelines.
• Surface Cleaning: Clean and sanitize various surfaces in patient rooms, common areas, and medical facilities.
• Equipment Cleaning: Disinfect and clean medical equipment, ensuring it meets health and safety standards.
• Floor Care: Perform regular cleaning and maintenance of hospital floors, including vacuuming and mopping.
• Safe Chemical Usage: Handle cleaning chemicals following safety guidelines and ensure proper dilution and application.
• Chemical Storage: Store cleaning chemicals in designated areas, following safety protocols.
• PPE Compliance: Wear appropriate personal protective equipment, such as gloves and masks, during cleaning tasks.
• Regular PPE Checks: Ensure that PPE is in good condition before use and report any issues to supervisors.
• Segregation of Waste: Segregate different types of waste in accordance with hospital waste management policies.
• Use of Waste Bins: Empty and clean waste bins regularly, following infection control measures.
• Cleaning Equipment: Clean and maintain cleaning tools and equipment regularly.
• Reporting Faults: Report any faulty equipment to the appropriate department for repair or replacement.
• Reporting Incidents: Report any accidents or incidents to supervisors and follow the hospital's incident reporting procedures.
• Evacuation Procedures: Be familiar with hospital evacuation procedures and participate in regular drills.
• Emergency Cleaning: Assist in emergency cleaning situations, such as spills or outbreaks, following established protocols
• Team Collaboration: Work collaboratively with other hospital staff and departments.
• Reporting Issues: Communicate any concerns related to cleanliness and safety promptly to supervisors.
• Safety Training: Participate in regular safety training programs.
• Compliance with Policies: Adhere to hospital policies and procedures, especially those related to health and safety.

• Enhanced the appearance of residential and commercial spaces by skillfully applying paint, and other finishes.
• Delivered high-quality painting services on time and within budget for a variety of clients.
• Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
• Increased client satisfaction by providing accurate color consultations and recommendations.
• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
• Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
• Improved customer relations through strong communication skills and attention to detail in all projects.
• Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
• Consistently met safety regulations while working on-site at both residential and commercial properties.
• Provided exceptional customer service in addressing concerns or changes during the course of projects.

• Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
• Ability to work in a team environment
• Carried out site induction in lines with current OH&S policies
• Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
• Assisted in reducing product damage through careful handling of items during the picking process.
• Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
• Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
• Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
• Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
• Contributed to the achievement of warehouse performance goals by consistently meeting or exceeding individual picking targets.

• Delivery and Installation of kitchens
• Delivery and Installation of bathroom vanities and mirrors
• Quality control
• Demonstrated the ability to carry out rectification work
• Demonstrated the ability to work in team environment
• Working at heights
• Carried out site induction in lines with current OH&S Policies
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.

• Cake decoration
• Making of pie’s & sausage rolls
• Serving customers / cash handling
• Replenishing stock
• Demonstrated the ability to carry out Stock Take (hand written)
• Shown ability to carry out food preparation
• Ability to carry out Cleaning task sweeping/mopping/washing up
• Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
• Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
• Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
• Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
• Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
• Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Vacuuming, mopping, OH&S practice (handling chemicals, heavy lifting)